Journeyman Network Operations Technician

V2X•Colorado Springs, CO

About The Position

This position description is subject to change at any time as needed to meet the requirements of the program or company. Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. As a Journeyman Network Operations Technician, you will provide day-to-day operational support for base-wide network infrastructure, ensuring secure, stable, and high-performance connectivity. This mid-level role plays a key part in sustaining mission-critical communications systems by monitoring network health, responding to incidents, and executing approved changes and maintenance activities. The Journeyman Network Operations Technician supports the configuration, troubleshooting, and optimization of routers, switches, firewalls, and wireless devices. Position may be located at Cheyenne Mountain SFS and/or Peterson SFB. This position is contingent upon successful contract award to V2X.

Requirements

Technical BA / BS Degree; Or
High School Diploma or Associate Degree.
IAT III baseline certification (CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH).
5 years with BA / BS Degree; Or
Minimum of 7 years of experience as a Network Operations Technician for large, complex programs / systems in a Network Operations Center environment with a High School or Associate Degree.
Experience supporting DoD projects, specifically network modernization projects.
This position requires an active Department of Defense (DoD) TS-SCI (Tier 5) level clearance.
Demonstrates excellent communication and interpersonal skills with the ability to work effectively with their team and customers.

Nice To Haves

ITIL v3
CCNA
Juniper

Responsibilities

Multi-disciplined network technician with experience observing legacy network behavior and comparing against baseline performance.
Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles.
Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications.
Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment.
Supports new infrastructure projects.
Maintains all configuration documentation for assigned infrastructure.
Performs system patching and IAVA patches to network routers and switches.
Performs Cisco or equivalent and software upgrades.
Develops and updates configuration templates for switch and router installs.
Applies configuration templates for initial switch and router installs.
Troubleshoot systems document failures and accessibility problems within the network to our services.
Monitors network performance against current outages.
Develops and leverages network TTPs and SOPs to close tickets.
Provides training as required on network operations TTPs and SOPs.
Supports engineering designs data calls.
Supports new / enhanced network implementation, installation, and technical refresh projects within a site or locale.
Works independently with some supervision. Performs Network ticket resolution.
Uses administrative access to the network to stage new switches, router.
Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
Routes Service Requests to the appropriate organization required for incident resolution.
Performs root cause analyses.