Technician IT - Full Time
About The Position
The IT Technician role, working under the guidance the Director of IT, is responsible for assisting with all end user requests including: user provisioning/de-provisioning, hardware/software installs/troubleshooting/repairs, networking Moves/Adds/Changes, VoIP phone configurations/troubleshooting, in-house/vendor application troubleshooting/problem resolution. This role also must have documented customer service and communication skills. Essential Duties & Responsibilities Support of 24/7 production environment comprised of workstations, laptops, mobile device, network devices, printers, promotional KIOSKS, EGM [Electronic Gaming Machines], POS systems, scanners, plotters, VoIP equipment, WiFi, and PBX equipment throughout the Casino and San Manuel enterprise. Support of a variety of applications for internal customers in departments such as HR, Slots, Accounting, Food & Beverage, Cage Operations, Facilities, and IT. Monitor server/network equipment, respond to user calls and service tickets, trouble-shoot and escalate issues pertaining to production systems in support of Casino and Back Office activities. Provide written and verbal status reports, communicate and update customers and team of issues, and update online diagrams and documentation. Reinforce service level agreements. Participate in IT projects under direction of operation leads and management team. Maintain organized, clean and safe work environment throughout the enterprise. Responsible for maintaining confidentiality of sensitive and/or classified types of information documents. Perform installations and basic configurations of hardware, software, and telephones. Perform preventative maintenance. Participate in asset tracking, inventory management, telecom/network maintenance, vendor management, and process improvement activities. Ability to work any assigned shift (day/swing/graveyard). Perform other duties as assigned to support the efficient operation of the department
Requirements
- Associate’s degree in Computer Science or related field and at least 2 years of relevant IT work experience required
- Technical troubleshooting experience [documented ability to analyze and diagnose network, computer, and or telecom issues]
- Two (2) years computer experience [working directly with workstations, servers, phone systems, mobile devices, networking, or printers]
- Ability to solve technical problems, work well under stress, and follow instructions
- Ability to communication effectively to all levels of the organization
- Ability to present ideas in user-friendly language
- Highly self-motivated and directed
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Experience working in a team-oriented, collaborative environment
- Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above
- Position is required to obtain and maintain a gaming license with the Nevada Gaming Control Board (NGCB)
Nice To Haves
- A+ Certification is a plus
Responsibilities
- Assist with all end user requests including: user provisioning/de-provisioning, hardware/software installs/troubleshooting/repairs, networking Moves/Adds/Changes, VoIP phone configurations/troubleshooting, in-house/vendor application troubleshooting/problem resolution
- Support of 24/7 production environment comprised of workstations, laptops, mobile device, network devices, printers, promotional KIOSKS, EGM [Electronic Gaming Machines], POS systems, scanners, plotters, VoIP equipment, WiFi, and PBX equipment throughout the Casino and San Manuel enterprise
- Support of a variety of applications for internal customers in departments such as HR, Slots, Accounting, Food & Beverage, Cage Operations, Facilities, and IT
- Monitor server/network equipment, respond to user calls and service tickets, trouble-shoot and escalate issues pertaining to production systems in support of Casino and Back Office activities
- Provide written and verbal status reports, communicate and update customers and team of issues, and update online diagrams and documentation
- Reinforce service level agreements
- Participate in IT projects under direction of operation leads and management team
- Maintain organized, clean and safe work environment throughout the enterprise
- Responsible for maintaining confidentiality of sensitive and/or classified types of information documents
- Perform installations and basic configurations of hardware, software, and telephones
- Perform preventative maintenance
- Participate in asset tracking, inventory management, telecom/network maintenance, vendor management, and process improvement activities
- Ability to work any assigned shift (day/swing/graveyard)
- Perform other duties as assigned to support the efficient operation of the department
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
