Technician II, Command Center

Moderna • Norwood, MA

6d • Onsite

About The Position

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide. This individual contributor role is critical to maintaining uninterrupted facility operations at our Norwood campus. You will be responsible for monitoring, operating, and responding to conditions involving building and utility systems across Moderna sites via centralized digital platforms. Acting as the primary interface for communication and escalation during all shifts, this role is essential to ensuring operational continuity and safety across the network. With a strong foundation in system navigation, alarm management, and maintenance coordination, you will serve as the nerve center of facilities communication, fielding calls and facilitating rapid issue response. The position also involves physical inspections and routine maintenance tasks, making it a hands-on, systems-aware, and communication-focused role. If you're technically adept, calm under pressure, and thrive in an environment where every alert matters—you'll find purpose here.

Requirements

• Experience with building management systems and critical utilities operations.
• Strong communication skills for effective coordination and issue resolution.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Familiarity with CMMS systems, particularly Maximo.
• High school diploma or equivalent; additional technical certifications or vocational training is preferred.
• Military training equivalent of above is acceptable.
• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• Proficient in reading and interpreting technical manuals, blueprints, and schematics.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to team members and stakeholders.
• Physical stamina and ability to perform manual labor.
• Minimum of 3 years of proven experience in maintaining and troubleshooting clean utilities systems in a pharmaceutical or similar regulated environment.

Nice To Haves

• In-depth knowledge of utility systems, including HVAC, electrical, plumbing, and mechanical systems.
• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Responsibilities

• Monitor and operate Building Management Systems (BMS) to oversee critical utilities and infrastructure across Moderna sites.
• Respond to alarms and abnormal conditions using BMS, Central Monitoring Systems (CMS), and other digital platforms.
• Manage incoming calls to the command center, triage information, and escalate appropriately across departments.
• Ensure continuous 24/7/365 command center coverage, managing effective shift turnovers and preparing detailed passdown reports.
• Perform preventive maintenance tasks using the Computerized Maintenance Management System (CMMS).
• Handle process gas system oversight: monitoring quantities, ordering replacements, managing empty cylinders, and changing out as needed.
• Record and track pH neutralization chemical additions and flow totalizer data.
• Respond to utility system faults or alarms and perform immediate investigation or escalation.
• Monitor off-hours Building Management System alarms from remote sites and initiate necessary actions.
• Conduct building rounds to verify operational efficiency, safety, and system integrity.
• Support effective coordination with Facilities, EHS, and Operations teams during incidents and planned activities.
• Contribute to documentation and reporting processes that enhance situational awareness and compliance.

Benefits

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investment opportunities to help you plan for the future
• Location-specific perks and extras

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees