Technician I

Digital Realty

About The Position

The Remote Hands Technician I will assist all Digital Realty customers by providing “best in class” customer and technical support. The Remote Hands Technician I will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.

Requirements

1+ years of experience in Telecommunications or IT related field
Basic understanding of telecom structured cabling standards
Understanding of network device deployment
Ability to communicate written and verbally
Work flexible shift schedules
Provide rotational on-call coverage
Knowledge of Telcordia installation standards
General knowledge of AC/DC electrical theory
Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
Knowledge of inventory control
Effective organizational skills and attention to detail
Strong analytical skills
Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents

Responsibilities

Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
Equipment Rack and Stack
Cable, terminate, and dress fiber or copper network cabling
Assist customers with the diagnosis of hardware and software issues on their equipment
Power cycling of customer equipment
Perform cabinet/cage audits
Blade/Card, Memory, Hard Drive, and Transceiver installation or removal
Testing and troubleshooting of copper and fiber optic circuits
Assist with migrations of equipment, power, or networking devices
Shipping and Receiving of packages
Receive, install and test customer and internal cross connects of copper and fiber optic interconnections
Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
Provide timely customer and internal updates using a computer based ticketing system
Assist with the documentation and inventory verification/counts
Adherence to Standard Operating Procedures
Maintain overall Data Center cleanliness and appearance
Work flexible shift schedules