Technician I, IT Desktop Support (Lab)

DaVita Kidney Care

1d • Onsite

About The Position

A Technician I, Desktop Support is responsible for desktop/mobile, telecommunication and network setup, support and resolving escalated issues. This position must have strong customer service skills with the ability to communicate face to face as well as via telephone to troubleshoot desktop applications and programs, and escalates difficult issues to minimize computer downtime as necessary.
About DaVita Laboratories
DaVita Labs is a state-of-the-art clinical laboratory delivering timely, accurate lab results focused primarily on kidney care with a relentless commitment to quality. We serve more than 180,000 patients and perform 52 million renal tests annually. We make a difference. We enjoy what we do. Our teammates are best in class professionals who enjoy a challenging yet rewarding work environment where fun and hard work intermingle every day. From our laboratory professionals to our support roles, DaVita labs not only offers a career to fit each individual, it provides a community and a place to call home. As a labs teammate, you become a member of our community and you also become a citizen of something bigger, something great, and something unique - the DaVita Village. With the backing of the overall DaVita brand, we are on an exciting trajectory. Here is what you can expect when you join our Village: • A "community first, company second" culture based on Core Values that really matter. • Clinical outcomes consistently ranked above the national average. • Award-winning education and training across multiple career paths to help you reach your potential. • Performance-based rewards based on stellar individual and team contributions. • A comprehensive benefits package designed to enhance your health, your financial well-being and your future. • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Want to make an impact in Healthcare? Through science, technology, quality and education, we are committed to expanding discovery and empowering lives. This empowerment comes in many forms. From our laboratory professionals to our support roles, DaVita labs not only offers a career to fit each individual, it provides a community and place to call home. Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Requirements

• 0-2 YEARS EXPERIENCE PREFERRED
• MUST HAVE HIGH SCHOOL DIPLOMA

Responsibilities

• Install, troubleshoot and configure computers, printers and other peripherals as needed.
• Install, troubleshoot and configure software onto desktops, laptops and mobile devices as necessary.
• Escalate problems as needed to other 2nd level support groups within predetermined time limit.
• Work closely with other 2nd level support groups to research, document and resolve issues affecting multiple end users.
• Accurately and thoroughly record information into the appropriate ticket tracking software.
• Update tickets, provide status updates and follow up resolutions to customers.

Benefits

• More than just pay, our DaVita Rewards package connects teammates to what matters most.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED