Technician I/II/III

Entre Technology Services•Missoula, MT

1d•Hybrid

About The Position

Entre Technology Services provides exceptional onsite and remote IT support to small and medium-sized businesses across Montana, Wyoming, and beyond, serving various sectors including Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. The company values employees who Invest in Others, Embrace the Hustle, and desire to Be Better, with a core focus on creating Raving Fans every day. Technicians in this role are expected to prioritize technical issues, manage assigned tasks, and meticulously document time spent and resolutions. They must demonstrate patience when explaining technical causes and solutions to end-users. Ideal candidates are highly organized, capable of switching between and resuming tasks as needed, and possess excellent verbal and written communication skills, thriving in an expanding team environment. The position involves installing, troubleshooting, and repairing computer systems, hardware, and peripherals, resolving internal user problems to ensure correct operation of personal computers, maintaining parts inventory, logging all service/repair activity, and potentially performing system setups for new hires. This role is considered intermediate, requiring the attainment of full proficiency in a specific discipline and working under moderate supervision.

Requirements

Typically requires a high school diploma
Gains or has attained full proficiency in a specific area of discipline
Works under moderate supervision
1-5+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses
Experience with all Microsoft technologies including client operating systems, Office 365, One Drive, and Sharepoint
Experience with Active Directory, Domain and Group Policy Administration, and Windows network administration
Ability to install, upgrade and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments including user/PC migrations, applications and hardware replacement/troubleshooting
Experience with or supporting wired/wireless networks and basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP
Experience with security software for virus protection, spyware, malware, and spam
Experience supporting mobile devices
Experience with IT support delivery through remote support tools
Ability to come up to speed on new technologies quickly
Customer Service
Telephone Skills/Etiquette
Network Troubleshooting
Server Administration
Firewall Administration
Office 365
Computer Maintenance
Computer Repair
Computer Service
Desktop Administration
Disk Imaging
Hardware Installation
Hardware Troubleshooting
IT Support
Software Installation
User Administration
General Office Software
IT Help Desk Software
Operating System
A strong client service focus and the ability to manage customer expectations
Excellent verbal/written communication, people and presentation skills
Projects a professional and customer-service oriented attitude
Ability to assess technology needs/requirements and develop solutions to meet them
Can handle pressure and client demands effectively
Highly organized, self-motivated, and self-directed
Strong written and oral communication skills
Ability to lift 50+ pounds
Must have a valid driver’s license, insurance and reliable transportation
Legal authorization to work in the U.S.
Desktop Support: 1-5 years
Customer Service: 1-5 years
Windows Server support: 1-5 years
MSP (Managed Services Provider) Experience: 1-5 years
Technical support in a production IT environment(s), preferably in multi-site environments: 1-5 years

Nice To Haves

A+ / Network+ / Security + Certifications
Managed Services Platform experience
Mac, NinjaOne, ConnectWise, Sophos, Barracuda, Unifi, experience
Dispatcher, Technician I and Technician II escalation resource

Responsibilities

Daily time entry accounting for at least 7 hours in the form of notes in service tickets
Monthly billing should be at least 80% or more of a typical month of about 160 hours available
Demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness and dependability
Work in fast-paced environment and meet deadlines
Be available for on call approximately one week every three months
Be available occasionally on nights and weekends to perform off-hour maintenance and projects
Create knowledge base articles and update customer documentation in IT Glue
Install, troubleshoot, and repair computer systems, hardware, and computer peripherals
Resolve internal user problems and ensure correct operation of personal computers
Maintain parts inventory and log all service/repair activity
Perform system setups for new hires