Technician, Field Service

Rise Broadband•Golden, CO

About The Position

As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.

Requirements

High school diploma or GED equivalent.
Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
Excellent customer service, time management, and problem-solving skills.
Working knowledge of PC and MS Office products.
Ability to read and interpret technical information, such as repair manuals and parts books.
Strong communication and interpersonal skills.
Self-motivated and able to work independently with minimal supervision.
Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
Willingness to travel and provide service within the assigned geographic area.

Responsibilities

Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.
Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.
Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
Maintains accurate records of work orders, service updates, and customer interactions.
Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed.
Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.
Other duties as assigned.