Field Service Technician

DEX Imaging•Twin Falls, ID

10d

About The Position

At DEX Imaging, we're not just in the business of printers and copiers—we're in the business of making office life smoother, faster, and a whole lot less frustrating. We are currently on the lookout for a Copier Service Technician in Twin Falls, ID who’s part problem-solver, part tech whisperer, and all-around customer service superhero. If you're the kind of person who loves digging into the nuts and bolts of machines and can troubleshoot like a pro, then we want to meet you! Join our high-energy team, bring your skills (or we’ll help you build them), and enjoy a workplace where no two days are ever the same. DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Service Technicians must be mechanically inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills. In this role, Service Technicians perform diagnostics, service repairs and maintenance work on customer and dealer-owned copier equipment. Our technicians provide top notch customer care to all of customers and clients.

Requirements

Must possess a valid driver’s license
Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

Responsibilities

Provide service and customer support during field visits or dispatches.
Manage all on site installation, repair, maintenance and test tasks.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed service reports.
Follow all company’s filed procedures and protocols.
Cooperate with technical team and share information across the organization.
Comprehend customer requirements and make appropriate recommendations/briefings.
Update job knowledge by participating in educational opportunities; reading professional publications.
Build positive relationships with customers.
Works as part of a cohesive team within the shop to meet customer needs.
Follows all safety practices of the organization when completing work assignments.
Helps to maintain company vehicles, inventory and tools in proper working condition.
Maintain knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership.
Maintains communication with the customer and answers questions relative to the work being performed. Makes recommendations for additional work that needs to be completed.