Technician, Field Service

Columbus McKinnon Corporation • Hartland, WI

6d

About The Position

The Field Service Technician will assist with field installations, system upgrades, warranty fieldwork and preventative maintenance contract/visits. Some projects will require working with a third-party crew.Essential Duties and Responsibilities Travels to customer locations to install, start-up, maintain, modify and troubleshoot.  Up to 75% travel. Conducts all on site installation, repair, maintenance, and tasks per job order. Troubleshoots errors or technical problems and determines proper resolutions and recommendations. Determines replacement part requirements. Prepares detailed trip reports that identifies issues, actions taken to resolve them and recommends next steps. Assists in the preparation and execution of factory acceptance tests and completion of punch lists to achieve shipping approvals as needed. Aids in the assembly, breakdown and crating of systems. Assists field sales in account support. Builds and maintains lasting relationships with existing accounts. Knowledge, Skills, Competencies, and Abilities Demonstrates product knowledge obtained through experience and hands-on training. Ability to think abstractly to deal with ambiguous/undefined problems.   Ability to build relationships with a diverse workforce with a highly developed sense of understanding. Ability to handle multiple projects at the same time. A team player with exceptional written and verbal communication skills. Strong analytical and organizational skills with attention to detail. Strong Mechanical aptitude.

Requirements

• Ability to read blueprints and plant layout drawings.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• 5+ years of experience in field service with strong fundamentals in electrical and mechanical.
• 6-month+ experience as an Assembly Technician to learn basic principles of CMCO technology and processes preferred.
• Must have a valid driver license and ability to travel internationally.

Nice To Haves

• 6-month+ experience as an Assembly Technician to learn basic principles of CMCO technology and processes preferred.

Responsibilities

• Travels to customer locations to install, start-up, maintain, modify and troubleshoot.
• Conducts all on site installation, repair, maintenance, and tasks per job order.
• Troubleshoots errors or technical problems and determines proper resolutions and recommendations.
• Determines replacement part requirements.
• Prepares detailed trip reports that identifies issues, actions taken to resolve them and recommends next steps.
• Assists in the preparation and execution of factory acceptance tests and completion of punch lists to achieve shipping approvals as needed.
• Aids in the assembly, breakdown and crating of systems.
• Assists field sales in account support.
• Builds and maintains lasting relationships with existing accounts.

Benefits

• 11 paid holidays
• Vacation and sick time
• Medical, Dental, Vision insurance, effective day 1
• 401(k)
• Paid parental leave
• Tuition assistance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees