Field Service Technician

The Nielsen Company • Pontiac, MI

5d

About The Position

As a Nielsen Field Service Technician, you will establish and maintain long term relationships with assigned Nielsen Families/Households while installing Nielsen measurement equipment in newly assigned Nielsen Families/Households. Candidates must reside in the Oakland County area to be considered for this position.

Requirements

• Must be able to read and write in English
• Ability to bend and lift television sets.
• Some technical skills which may include: previous experience with consumer electronics, software systems, and networking knowledge.
• Superior customer service skills.
• Organizational and time management skills.
• Identify problems and troubleshoot data/equipment.
• Minimum High School Diploma/GED OR 2+ years equivalent work experience.
• Must have a valid Driver’s License.
• The associate must be willing and able (with or without reasonable accommodation) to be outside, in all weather conditions, year-round going door-to-door into people’s homes.
• Be able to navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people’s homes.
• Willing and able to interact with people for several hours in their home - regardless of the location or condition of their home, this includes, but is not limited to homes that may contain pets, dust, plants, odors or other irritants of any kind, as well as be in various states of cleanliness or disarray.
• Travel Locally for up to 50% of the time
• Driving for up to 8 hours per day
• Standing for up to 6 hours per day
• Kneeling for up to 2 hours per day
• Ability to climb stairs
• Ability to walk half of a mile
• Ability to work in all seasons and inclement weather
• Ability to lift up to 30lbs

Responsibilities

• Establish and maintain long term relationships with assigned Nielsen Families/Households
• Installing Nielsen measurement equipment in newly assigned Nielsen Families/Households

Benefits

• Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees