Technician Broadband I - Glo Fiber
About The Position
Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States, focusing on rural communities. The Shentel family of brands includes Shentel (traditional cable Internet), Glo Fiber (fiber-optic Internet), and Shentel Business/Glo Fiber Business (telecommunication services for businesses). The company prides itself on supporting local communities where its employees live and work. Glo Fiber is expanding and seeking new employees for various key positions, including technicians, offering a new company experience with the stability and benefits of a publicly traded company. Broadband Technicians often start fresh, learning on the job, and become skilled in installing and servicing gigabit internet, digital video, and phone services for homes and businesses. Training includes online classroom instruction and hands-on field experience with industry experts, covering power tools, cable and telecom equipment, meters, apps, computers, software, and safety skills for pole and ladder work. Shentel encourages career growth, with many Field Operations supervisors and managers having started as Field Techs.
Requirements
- Move over all types of terrain in all kinds of weather while carrying tools and equipment
- Operate weight-bearing equipment, such as gaffs, safety harnesses, extension ladders, and carry fully.
- Must be able to communicate tactfully & effectively both face-to-face and remotely over the phone with both customers and company personnel.
- Have a valid driver’s license
- Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers.
Nice To Haves
- Experience with installing and servicing home or business video, internet and phone services
Responsibilities
- Installs and repairs video, internet and phone services for residential and business customers.
- Installs and repairs all required wiring/cabling and hardware required to support all services. This may include fiber, coax and Ethernet cabling.
- Programs and configures digital set top boxes, video appliances and home WiFi services and assists customers with configuration of their home equipment and electronics.
- Operates and maintains all field tools, which includes climbing devices, ladders, hand and power tools, test equipment, laptops/tablets and network meters.
- Observes all company safety procedures at all times.
- Will be expected to support on-call rotation and periodic weekend work may be required.
- Working conditions include climbing, working in attic crawl spaces, working at heights and driving across service territories in a company vehicle.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
