Technician, Blended Learning Enrollment

Florida Virtual School

1d•Remote

About The Position

Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform. FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law. The Position: Position General Summary: The Blended Learning Enrollment Technician performs duties associated with Lab Virtual School registration operations and Franchise Virtual School registration operations for FLVS and assists with technical support dealing with enrollment issues. The Blended Learning Enrollment Technician provides guidance regarding the resolution of enrollment-related problems, escalated issues and performs a variety of duties including processing student status changes, franchise coordination, processing MARS enrollments and conducting lab enrollment audits. The Blended Learning Enrollment Technician ensures the accuracy, efficiency of lab enrollments and assists with reporting enrollment data to Blended Learning Director and other departments, as needed.

Requirements

Associate’s Degree; or equivalent combination of education and relevant experience
Two years’ relevant experience, preferably in school operations
Experience organizing, prioritizing, and scheduling work assignments
Knowledge of VSA administration and Salesforce, preferred
Possesses a proficient knowledge of computer operation and office software skills in Microsoft Office suite of products
Strong knowledge of help desk procedures
Requires strong written and verbal communication and teaming skills
Ability to function effectively in a high demand environment with strong organizational skills
Ability to exercise independent judgment to adopt or modify methods and standards to meet assigned duties
Excellent customer service skills
Ability to understand and follow verbal and written instructions
Demonstrative skill in attention to detail
Ability to compile, review, categorize, prioritize, analyze and interpret data and/or information

Nice To Haves

One year experience in hardware/software support, preferred

Responsibilities

Monitor VSA enrollment reservations for FLVS Labs
Maintain a high level of customer service in resolving incoming enrollment issues in the BLC inbox and submitted incidents in service now, as well as timely resolution of escalated Blended Learning Specialist (BLS) and District Relations Manager (DRM) enrollment issues
Assist facilitators, counselors, BLS team members, DRMs, and franchise managers with student status changes
Work with BLSS to ensure proper funding of lab enrollments by assisting with and conducting lab enrollment audits for labs across Florida in order to ensure proper virtual program tags are utilized
Process enrollments thru MARS for the state of Florida labs and Franchises
Send encrypted files containing UN/PW to facilitators
Identify and resolve exceptions for processed rosters in MARS
Communicate with facilitators regarding enrollment questions
Check for discrepancies in MARS Spreadsheets submitted by school personnel and upload into MARS
Communicate via chatter/email with enrollment manager regarding any issues or need to expedite enrollment
Verify data to ensure reservations and spreadsheet enrollments are consistent
Conduct monthly enrollment checkpoints by identifying VLL/BLC enrollments in Pending Withdrawal and notifying the various stakeholders
Process withdrawals as received via the BLC Inbox or PW/PNA requests on the BLS Dashboard
Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
All work responsibilities are subject to having performance goals and/or targets established