Enrollment Technician

Gallagher•Holly Springs, NC

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Pierce Group Benefits, a Gallagher Company, is currently the largest provider of employee benefits consulting and administration in North Carolina’s public sector. Our firm is a full-service employeebenefits brokerage that builds comprehensive benefits packages for employers in NorthCarolina, South Carolina, and Virginia. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan & floating holidays, uncapped career growth, and the best people in the industry. As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive. We are currently seeking an Enrollment Technician that thrives in a fast-paced environment with exceptional organizational skills.

Requirements

Bachelors degree and 2 years related experience required.
Exceptional time management and organizational skills to work independently as well as with a team.

Nice To Haves

Experience with Selerix’s BenSelect, Employee Navigator, Gathr, or other Benefits Administration system
Excellent problem-solving, logic, attention to detail, and analytic skills
Knowledge or experience with HIPAA regulations is a plus.
Advanced Microsoft Office Skills– Excel (must have), Word, Power Point and Outlook

Responsibilities

Supporting role for our Data Management Team using programs such as Selerix, Employee Navigator, Gathr, Harmony, Excel, and other technology platforms.
Work closely with our Account Executive team to assist and provide technical support related to the benefits administration system to meet client expectations.
Configure and maintain benefits administration system for clients, including plans, eligibility, coverage options, and premiums.
Run and maintain reports, including custom data reports.
Respond to benefit and system related inquiries to ensure questions are handled timely.
Troubleshoot system issues and work with necessary parties to resolve errors.
Effective communication with both technical and non-technical co-workers is expected.
Prioritizing and managing multiple projects simultaneously to ensure client satisfaction and completion within a set timeline.
Consistently maintain security and confidentiality of all client data per company policy and HIPAA requirements.
Completing special projects as assigned.
Following company procedures concerning all essential duties and responsibilities

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program