Technician B - FT-8532

GREASE MONKEY INTERNATIONAL•Albany, GA

1d•Onsite

About The Position

Technician B requires average mechanical knowledge and performs most mechanical tasks assigned to them, including brakes, rotors, fluid exchanges, oil change, transmission, differential, cooling system maintenance, repairing and replacing tires and additional services (e.g. wiper blades, air filters, etc.). This role involves communicating with customers, educating them on necessary preventive vehicle maintenance. Additional duties may include some courtesy services, tire repair and replacement services. The compensation includes an hourly rate and a standard commission percentage. Essential duties include performing work as outlined on repair orders with efficiency and accuracy, in accordance with supervisory direction and factory standards. Technician B works on more complex repairs and diagnostics than a Tech C, including electrical systems and minor engine work, and can work independently on most tasks, potentially training Tech C. They assist Tech A with complex repairs and diagnosis, and have repair knowledge of Brakes, A/C services, Transmissions, Power Steering and Suspension Repairs, and more. The role involves diagnosing vehicle problems based on customer complaints and inspection, examining assigned vehicles for further safety or service work, and partnering with the Center Manager regarding additional work or repair completion times. Documentation of all performed and recommended work is required, along with road testing vehicles as needed. The technician must ensure customers' cars are kept clean and notify the manager of any vehicle damage. Maintaining a neat, clean, and organized shop area, and being accountable for all store-owned tools and manuals, returning them in proper condition, are also key. Compliance with federal, state, and local regulations (hazardous waste disposal, OSHA Right-to-Know, company SOPs) is mandatory. All tools and equipment must be operated safely, and any safety issues reported immediately to management. Participation in organization-sponsored training programs and other assigned tasks are also part of the role.

Requirements

Three (3) plus years related experience and/or training, or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine tickets, notes and other correspondence.
Ability to effectively present information and respond to questions from customers.
Valid Driver's License.
State Emission Certification - if applicable in your state.
State Vehicle Inspector Certification - if applicable in your state.
Required to have a toolbox with tools on site.
Required to sign a contract with our uniform policy and procedure plan.

Nice To Haves

Current ASE Certifications

Responsibilities

Perform most mechanical tasks assigned to them, including brakes, rotors, fluid exchanges, oil change, transmission, differential, cooling system maintenance, repairing and replacing tires and additional services (e.g. wiper blades, air filters, etc.).
Communicate with customers, educating them on necessary preventive vehicle maintenance.
Perform courtesy services, tire repair and replacement services (if applicable).
Perform work as outlined on repair order with efficiency and accuracy, in accordance with supervisory direction and factory standards.
Work on more complex repairs and diagnostics than a Tech C, including electrical systems and minor engine work.
Work independently on most tasks and may begin training Tech C.
Assist the Tech A with complex repairs and diagnosis.
Possess repair knowledge of Brakes, A/C services, Transmissions, Power Steering and Suspension Repairs and more.
Diagnose vehicle problems based on customer complaints and inspection.
Examine assigned vehicles to determine if further safety or service work is required or recommended.
Partner with the Center Manager if additional work is needed, if the work outlined is not needed, or if repairs cannot be completed within the promised time.
Document all work performed and recommended.
Road test vehicles as needed.
Ensure that customers' cars are kept clean.
Notify the manager immediately of any damage that has happened to change the appearance or condition of the vehicle.
Keep the shop areas neat, clean and organized.
Maintain and be accountable for all store-owned tools and manuals, returning them to the proper place and in the same condition as they were received.
Understand and comply with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, and company guidelines and rules.
Operate all tools and equipment in a safe manner.
Report any safety issues immediately to management.
Participate in organization-sponsored training programs.
Perform other tasks as assigned.