Technician – Accident Management-1

Holman•Mount Laurel, NJ

1d•Hybrid

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Principal Purpose of Position: Take first notice of loss for drivers involved in automobile accidents. Assist drivers with emergency roadside assistance. Assists drivers in locating suitable repair locations. Assists vendors with general inquiries Provides accurate documentation on all repair events, including all incoming calls Verifies that all repair and maintenance work is necessary and done at a fair price. Reviews, authorizes, and submits payment for repairs as necessary. Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively. Can be counted on to carry out assignments carefully and with appropriate follow-up. Overcomes obstacles to meet goals. Accepts personal accountability for his/her actions. Keeps manager and/or coworkers informed of work progress and other necessary information. Maintains a positive relationship with management and other workers, listens effectively. Must be able to complete transactions and set follow up tasks with accuracy while providing a high level of quality service. Perform all other duties and special projects as assigned. Is adaptable to change, willing to work extra hours at the direction of management. Nights & weekends may be required depending on the shift we need coverage for

Requirements

Must have a working knowledge of Microsoft Office
Must have the ability to quickly learn to navigate and use internal ARI systems
Two to five years of customer service experience.
Ability to be flexible and multi-task on a regular basis
Detail orientated
Ability to communicate effectively, both verbally and in writing.
Excellent customer service skills, ability to express empathy and sympathy in situations which it is warranted

Nice To Haves

Prior body shop experience preferred, but not required
Spanish-speaking preferred, but not required

Responsibilities

Take first notice of loss for drivers involved in automobile accidents.
Assist drivers with emergency roadside assistance.
Assists drivers in locating suitable repair locations.
Assists vendors with general inquiries
Provides accurate documentation on all repair events, including all incoming calls
Verifies that all repair and maintenance work is necessary and done at a fair price.
Reviews, authorizes, and submits payment for repairs as necessary.
Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively.
Can be counted on to carry out assignments carefully and with appropriate follow-up.
Overcomes obstacles to meet goals.
Accepts personal accountability for his/her actions.
Keeps manager and/or coworkers informed of work progress and other necessary information.
Maintains a positive relationship with management and other workers, listens effectively.
Must be able to complete transactions and set follow up tasks with accuracy while providing a high level of quality service.
Perform all other duties and special projects as assigned.
Is adaptable to change, willing to work extra hours at the direction of management.
Nights & weekends may be required depending on the shift we need coverage for

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.