Technician 2 (SWC - Operations)

Koch Enterprises Family of Companies-posted 29 days ago
Full-time • Mid Level
Indianapolis, IN
251-500 employees
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South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers. Title: Technician 2 Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer, and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The Technician is responsible for communicating system performance to the customer.

  • Responsible for the final hookup and programming of electronics equipment for new jobs.
  • Responds to customer service-related issues promptly.
  • Tests and documents readings for customer's systems.
  • Updates customer files.
  • Troubleshoots and repairs electronic components.
  • Responsible for handling on-call duties on a regular scheduled basis.
  • Trains and instructs the customer on the proper use of the equipment.
  • Responsible for reading and interpreting wiring diagrams, schematics, and blueprints.
  • Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter.
  • Assists with preventive maintenance of customer equipment.
  • Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress.
  • Ensure all spare parts, manuals & keys are safeguarded and signed for at the end of the project.
  • Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available.
  • Full compliance with company's and customer's safety program.
  • Other duties as required or assigned by company management.
  • A two-year electronics degree or equivalent combination of education and 2+ years related field experience is required.
  • Comprehensive knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems.
  • Ability to install a project from engineering documents with minimal assistance.
  • Ability to manage small to large projects with little supervision.
  • Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and build blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction.
  • Excellent written and verbal communication skills.
  • Must be responsible, self-motivated, self-starter, personable and well-organized.
  • Superior customer service skills to deal with both internal and external customers.
  • Ability to manage multiple tasks simultaneously.
  • Strong interpersonal skills: ability to work with diverse groups.
  • Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint, and Outlook.
  • Achieve proficiency/certifications of SWC pro-cuts.
  • Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date.
  • Must be able to effectively handle stressful situations.
  • Must be able to read and effectively interpret general business documentation.
  • Valid and current driver’s license.
  • Employees are required to stand, walk, climb, sit, and use hands and fingers.
  • Ascending or descending ladders, stairs, scaffolding, ramps and the like using feet and legs or hands and arms.
  • Maintain body equilibrium to prevent falling.
  • Some moderate lifting of objects up to 50 lbs. is required.
  • Reaching, grasping, and carrying activities are also required.
  • Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable.
  • Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus.
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