Technical Writing Intern

Red Hat • Raleigh, NC

15h

About The Position

We are currently looking for Technical Writing interns to join us in Raleigh, NC. You will work closely with a senior mentor to gain technical knowledge and experience in your field, and cooperate with a broader international team both locally and globally. As a Technical Writer, you'll assist in the creation of feature documentation, user guides, and premium content that accompany our solutions. You will also work on effective scoping, quality testing, and delivery of writing projects, maintain a customer focus by participating in existing programs, and grow your technical expertise and strength. In this role, you will work in an environment where different perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you can practice taking risks and exploring the unknown and developing strengths. Yet being a Red Hatter isn't just about being brave; it's also about demonstrating commitment and sticking to it. The focus for Red Hat's Intern Program is a dual partnership between the Emerging Talent Team, and our intern managers. We can offer you professional development, social engagement and networking, performance and development, and meaningful work throughout your time at Red Hat.

Requirements

• Excellent written and verbal communication skills in English
• Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes
• Ability to effectively establish and maintain communication with subject matter experts and other project team members.
• Passion, curiosity, and desire to create new things and examine how things work internally
• Willingness to learn and proactivity work as a part of a wider team

Responsibilities

• Work closely with content strategists, engineering project teams, technical writers, and other stakeholders to produce and maintain high-quality documentation for upcoming Red Hat solution releases.
• Engage and collaborate with the closed-loop customer feedback program to address content gaps, act on direct customer feedback, and promote continuous improvement on the documentation experience.
• Effectively manage documentation projects and deliver customer-focused documentation
• Gain expertise in the use of our internal documentation toolchain, including the publishing platform and issue tracking tools
• Network with other talented interns in an inclusive workplace where you can be yourself and thrive

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees