Technical Writing Intern

TechSmith Corporation-posted 3 months ago

Part-time • Intern

East Lansing, MI

251-500 employees

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We're looking for a motivated and detail-oriented Information Developer Intern to join our team. In this role, you'll help our customers understand and learn how to use our software through writing, content creation, and improving the software experience. This is a great opportunity to gain hands-on experience in a professional environment, working closely with experienced information developers, engineers, UX designers, and product managers.

Help create and maintain comprehensive documentation, help files, user guides, and product release notes, to support both our individual and enterprise customers
Develop and edit short videos, images, and animations that enhance the learning experience and make complex concepts easy to understand
Collaborate with engineering and user experience teams to write and implement clear and concise in-product text, such as tooltips, error messages, and onboarding messages.
Contribute to content strategy by helping to organize and structure information in a way that improves the overall user experience and makes content easy to find
Conduct research on user behavior and industry trends to inform and improve our documentation strategy. This includes analyzing customer feedback and competitive content.
Act as a user advocate by developing a thorough understanding of our users and how our products solve their problems

Pursuing a degree in Technical Writing, English, Communication or related field
Excellent written and verbal communication skills
Ability to write effective copy that clearly explains complex, technical concepts and engages users
Familiarity with editing, formatting, grammatical reviews, and publishing of documentation
Ability to adhere to company and industry style guides
Collaborate effectively in a team environment and provide timely and effective feedback
Excellent organizational skills with strong attention to detail
You must be legally authorized to work in the United States
You must be able to work a minimum of 12 hours per week and a maximum of 18 hours per week
Ability to work in-person for the duration of the internship at our East Lansing headquarters
You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation. Summer class enrollment is not required.

Basic knowledge of HTML5, CSS, visual design, and video creation (Snagit, Camtasia, Illustrator, Photoshop, Dreamweaver)
Experience supporting software development in an agile environment
Ability to multitask in a fast paced environment

Competitive pay based on skills and experience. This is an hourly position with TechSmith Corporation. Hours are based on a consensus between you and your supervisor. We require a minimum of 12 hours per week; however, hours are limited to 18 hours per week.

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