Technical Writing Intern - Editing & Publication

Union Home Mortgage • Strongsville, OH

81d

About The Position

This position will be responsible for working alongside UHM's Publications team to develop and edit training manuals, policies, and procedures for Partners across the country. The role requires expertise in English grammar and syntax, as well as high attention to detail and a strong working knowledge of Microsoft Word.

Requirements

• Strong verbal and written communication skills.
• Detail-oriented with high critical thinking skills.
• Skilled at multi-tasking and staying organized.
• Able to work in a fast-paced environment with strict time deadlines.
• Professional phone, email, chat, and screen-sharing skills.
• Positive attitude, optimistic outlook, and willingness to be part of a team.
• Quick to learn new technologies and applications for creating documents.
• Willingness to learn and train independently.
• Knowledge of Microsoft and Adobe products, including Word and Acrobat.
• Minimum of 2 years' higher education in English, Technical Writing, or a related field.
• Education in and/or experience with Chicago Manual of Style.

Responsibilities

• Collaborate with Managers and Subject-Matter-Experts across the organization to create internal documentation and maintain its accuracy.
• Develop, edit, and format guides, checklists, and other reference documents for Partners to utilize in their day-to-day workflows according to UHM's branding and copyright standards.
• Participate in the execution of scheduled document audits for quality control testing.
• Assist with creating monthly bulletins, company-wide memorandums, and other communications.
• Assist with maintaining version control and tracking records of all published internal documents in accordance with UHM document retention and distribution policies.
• Participate in weekly Training huddles and Publications huddles.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree