Technical Writer

Imagefirst Healthcare Laundry Specialists • Kng Of Prussa, PA

269d

About The Position

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! ImageFIRST is looking for their next Technical Writer, which will be based in King of Prussia, PA. The Technical Writer will design training and documentation for existing and new initiatives and programs within ImageFIRST. This role will be instrumental in the success and adoption of projects by ensuring comprehension, alignment, and consistency. The associate will investigate processes at different phases of development, interview users, and deliver documentation that will be used for training, and accountability.

Requirements

• Customer/User driven mindset.
• BA/BS in a related field, (MIS, IT, Computer Science, Education, Science, Communications).
• Proven experience documenting complex processes and systems.
• Demonstrated ability to understand and document complex processes and problems.
• Fluency in several documentation techniques, user manuals, process maps, demonstration videos, sequence diagrams, BPMN, SysML, UML, MBSE.
• Excellent written and verbal communication skills.
• Ability to work independently.
• 5+ years' experience in the training, documentation, or education fields.
• Experience collaborating with technical and business teams, using documentation to bridge the gap.
• Ability to adapt communication and delivery for different audiences (developers, users, trainers, leadership).

Responsibilities

• Determine the needed documentation for a specific project or initiative.
• Interview users and stakeholders to understand the best delivery method, and desired outcomes.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Attend project updates, user-acceptance-testing, and other meetings to understand the system of interest.
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation.
• Position ImageFIRST at the forefront of documentation by remaining up-to-date in industry best-practices, and new methods.
• Communicate in a clear and concise manner regardless of the delivery method.

Benefits

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree