Technical Writer

FIS • Milwaukee, WI

400d

About The Position

The Technical Writer position at FIS Management Services LLC involves creating user assistance documentation for FIS Banking Solutions financial services software. The role focuses on analyzing user needs and developing clear, concise deliverables that help clients effectively utilize the software. The position is part of a collaborative team that values personal leadership and is currently undergoing a transformation to enhance its services.

Requirements

• Bachelor's Degree in a relevant field.
• Superior written and verbal communication skills, with a demonstrated talent for explaining complex concepts.

Responsibilities

• Analyzing the user, user job functions, user knowledge level, user assumptions, conditional tasks, and the role that a product's user assistance plays in helping users do their jobs.
• Working closely with subject matter experts to identify the content that meets user needs.
• Developing a cost-effective user assistance strategy, including accurate estimates and schedules.
• Transforming the results of analysis and strategy into clear, concise user assistance deliverables.
• Collaborating effectively with FIS colleagues representing a wide range of business functions, including product management, development, project management, support, education and training, and client services.
• Contributing to the Team's transformation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree