Technical Writer

Cyberark • Newton, MA

87d • $99,000 - $145,000

About The Position

We are seeking a Senior Technical Writer to join our Documentation team, with a primary focus on documenting CyberArk's Identity Governance and Administration (IGA) capabilities. You will work closely with product managers, engineers, and UX teams to create clear, accurate, and engaging content for enterprise customers. While your core responsibility will be IGA, you may flex to support other product areas as business needs evolve.

Requirements

• 5-10 years of technical writing experience, including experience documenting enterprise-level security or identity management software.
• Strong ability to simplify complex technical concepts for diverse audiences.
• Expertise in documenting APIs and complex integrations.
• Proven experience working with authoring and source control tools (MadCap Flare, GitHub, Jira, Confluence).
• Skilled at planning, writing, reviewing, and delivering documentation end-to-end.
• Broad understanding of the cybersecurity and identity security domain, with deep expertise in at least one product area.
• Highly motivated, independent, resourceful, self-learner.
• Comfortable multitasking in a fast-paced Agile environment.

Nice To Haves

• Demonstrated expertise in documenting IGA or IAM solutions.
• Experience with content reuse methods and modular content design.
• Experience leveraging AI to increase quality and productivity.
• Experience with a docs-as-code workflow and static site generators.
• Active interest in emerging documentation technologies, including AI-ready content and structured authoring.
• A track record of mentoring others and influencing team decisions.

Responsibilities

• Produce high-quality content for administrators, implementers, and end-users, covering installation, configuration, deployment, and usage of IGA features.
• Document APIs, integration workflows, and identity lifecycle processes.
• Create and edit embedded UI text (microcopy).
• Collaborate in an Agile environment with product and engineering teams.
• Mentor less experienced writers and act as a role model for technical communication best practices.
• Contribute to team-wide initiatives such as tooling improvements, automation, style guide evolution, and documentation methodologies.
• Ensure content is structured, reusable, and optimized for search and AI consumption.
• Stay flexible to take on documentation for adjacent security and identity products as required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Financial benefits
• Discretionary bonus based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries