Technical Writer

Securitas Security Services•Austin, TX

1d•$90,000 - $100,000•Remote

About The Position

The Technical Writer will support the Physical Security Systems organization by developing, maintaining, and improving documentation, training, and knowledge management resources across a global security program. This role is responsible for identifying, evaluating, and documenting critical information assets, including procedures, standard operating procedures (SOPs), process documentation, job-related training materials, and certification content. The goal is to create standardized, scalable documentation frameworks that improve efficiency, drive consistency, and support global team growth. This position collaborates closely with subject matter experts (SMEs), engineering teams, consultants, and stakeholders across geographically distributed teams to ensure accurate, high-quality content is delivered across multiple formats.

Requirements

Bachelor’s degree in Technical Writing, Education, Communications, or related field — OR 5+ years of relevant experience
5+ years of experience in technical documentation, curriculum development, or training content creation
Experience developing and maintaining documentation in Confluence or similar collaborative documentation platforms
Experience writing SOPs and technical documentation for enterprise or OCI site environments
Demonstrated experience applying structured style guides (Microsoft Style Guide or equivalent)
Excellent written and verbal communication skills
Strong presentation and facilitation skills
Experience leading projects independently
Ability to work effectively in fast-paced, evolving environments
Experience working with geographically distributed teams
Strong attention to detail
Ability to simplify complex technical concepts for diverse user groups

Nice To Haves

Master’s degree in Education, Technical Writing, or related field
Familiarity with HTML, CSS, Articulate, Jira, or related tools
Experience developing certification exams and competency evaluations
Strong understanding of instructional design principles
Knowledge of psychometric principles in exam development
Exceptional editing and proofreading skills
Strong analytical skills and data-driven decision-making ability
Experience in physical security systems or enterprise technology environments

Responsibilities

Contribute to the overall learning and development strategy for Physical Security Systems
Identify documentation and learning needs across various roles and levels
Develop structured curriculum, runbooks, SOPs, and technical process documentation
Create and maintain user guides, tutorials, knowledge articles, and training materials (self-paced, live, online)
Develop and maintain documentation for OCI site environments, including SOPs and other technical documentation
Collaborate with SMEs to create, edit, and maintain technical content within Confluence and other documentation platforms
Review and audit documentation for consistency, clarity, and adherence to established style guides
Apply Microsoft Style Guide or equivalent enterprise documentation standards
Drive continuous improvement through regular content reviews and updates
Manage documentation and training projects end-to-end (requirements gathering through reporting/metrics)
Develop and manage internal certification programs and knowledge-based exams
Conduct Job Task Analysis (JTA) and design exam blueprints
Analyze statistical data to improve exam quality and effectiveness
Facilitate training sessions and workshops as needed
Own and drive end-user training strategy to support adoption of systems and processes
Manage multiple concurrent projects while ensuring timely delivery
Build strong technical understanding of physical security systems and enterprise platforms