Technical Writer

CyrusOne Management Services•Carrollton, TX

11d

About The Position

CyrusOne is a global data center colocation provider focused on supporting secure, high-availability infrastructure across the U.S. and Europe, with continued expansion plans. The Technical Writer role is responsible for creating and maintaining clear, standardized documentation for critical data center systems, working closely with operations, engineering, and training teams. This includes developing SOPs and technical materials for infrastructure like power and cooling systems, ensuring accuracy, safety, and accessibility across platforms such as MCIM, ServiceNow, and SharePoint.

Requirements

High School diploma .
3+ years of experience in technical writing, documentation management, or technical content development in a technical environment.
Demonstrated ability to convert complex technical concepts into clear, structured documentation for distinct audiences.
Strong editing and information design skills (clarity, precision, consistency).
Experience managing content through review/approval cycles and maintaining version control.
Proficiency with Microsoft Office (Word, Excel, PowerPoint) and collaboration workflows.
Strong organizational skills and the ability to manage multiple priorities and deadlines in a process-driven environment.
Experience supporting operations and engineering teams in critical environments (data centers or similar mission-critical facilities).
Familiarity producing documentation types such as procedural documents (SOPs/MOPs).
Experience publishing and maintaining documentation in a controlled repository and/or knowledge base (e.g., MCIM / ServiceNow KB).
Ability to understand and document systems commonly used in data center operations (e.g., electrical distribution, UPS, generators, cooling systems).

Nice To Haves

Bachelor’s degree in Technical Communication, English, Communications, Engineering, or related field preferred; or equivalent practical experience.

Responsibilities

Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base articles.
Lead SME working sessions to capture requirements, clarify intent, and validate technical accuracy for publish-ready documentation.
Standardize content using approved templates and consistent structure to improve readability, usability, and global consistency.
Own document lifecycle management: draft, reviews, revisions, approvals, versioning, and periodic refresh of existing documentation.
Publish and maintain documentation in the required repositories (e.g., MCIM and ServiceNow Knowledge Bases) with clear taxonomy, titles, and metadata for searchability.
Translate complex technical content into clear instructions, including operational steps, troubleshooting guidance, and system explanations designed for technicians, engineers, and operators.
Improve documentation quality continuously by incorporating stakeholder feedback and ensuring documentation reflects the latest approved standards and practices.
Create and maintain documentation relationships (e.g., how tech manuals interact with design specifications, SOPs/MOPs, user guides, commissioning reports ).
Produce supporting visuals (process flows, system overviews, decision trees) as needed to clarify procedures and concepts.
Maintain an organized backlog of documentation requests and coordinate timelines with cross-functional stakeholders.