Technical Writer

Apple

4d

About The Position

At Apple, we believe that great ideas can emerge from anywhere, and our
dedicated internal teams are at the heart of our innovation. The Information
Systems & Technology (IS&T) organization is the backbone of Apple’s business,
and the IS&T Knowledge and Training (K&T) team is dedicated to empowering our
global workforce. We achieve this by providing high-quality learning experiences
and knowledge resources, rooted in collaboration, that equip the Apple workforce
with the knowledge and skills to do their life’s best work, better. As a
Knowledge and Training Technical Writer, you’ll bridge the gap between our
complex internal systems and tools and the employees who use them. This dynamic
role sits at the intersection of communication and technology, blending
technical writing, instructional design, and copyediting skills, offering a
unique opportunity to significantly impact the productivity and success of
Apple’s global workforce.

DESCRIPTION

In this pivotal role, you’ll ensure employees effectively utilize our internal
technologies by providing essential knowledge and resources. You’ll collaborate
with cross-functional partners, engineering teams, and leaders to identify
training requirements, define documentation objectives, and align deliverables
with business and product priorities for supported tools. You’ll delve into the
details and craft crystal-clear, engaging documentation, leveraging your
expertise in macOS and iOS to make advanced technology accessible and intuitive
to understand. We value candidates who have successfully worked with editors and
style guides, are open to learning, welcome feedback, and understand that
writing is a collaborative and iterative effort. Your passion for simplifying
technical concepts empowers our employees, ensuring they are informed,
proficient, and ready to innovate.

Requirements

• Bachelor’s degree in Technical Communication, English, Journalism, Computer Science, or a related field, or equivalent practical work experience.
• 5+ years of professional experience as a Technical Writer, preferably in a highly technical environment with a significant focus on internal-facing tools, enterprise software, complex platforms, or developer documentation.
• Demonstrated ability to quickly grasp new technologies and tools and to distill complicated technical information for general audiences.
• Highly skilled at producing polished, user-centric, and easily digestible documentation.
• Exceptional communication, collaboration, and organizational capabilities, with the ability to foster consensus, influence stakeholders, and work effectively with cross-functional teams across engineering, product, design, and IT.
• Adept at managing multiple documentation and training initiatives simultaneously, prioritizing effectively, and adapting to changing needs, often under tight deadlines, while consistently delivering high-quality results in a dynamic environment.
• A meticulous eye for detail—from word choice to sentence structure—and an unwavering commitment to producing high-quality, error-free content that reflects Apple’s standards of excellence.

Nice To Haves

• Proficiency with documentation tools and content management systems such as Drupal, Markdown, and Git.
• Strong understanding of information architecture principles and how users seek information, ensuring content is easily discoverable and navigable.
• Knowledge of the Apple Style Guide and The Chicago Manual of Style.
• A strong portfolio showcasing relevant technical writing, user guides, how-to articles, and knowledge base content samples.
• Proficiency with Apple’s productivity suite (Pages, Keynote, Numbers) for drafting and content creation.
• Experience managing assignments with project and task management tools such as Wrike, Asana, or Jira.
• Solid knowledge of macOS and iOS operating systems and Apple software, including an understanding of troubleshooting techniques.
• Experience writing for a global audience with an awareness of accessibility considerations.
• A genuine passion for helping people maximize their use of technology and productivity tools.
• Master’s degree, specialized degrees in technical communication, or certifications in technical writing are a plus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level