Technical Writer

Incode Technologies

4h•Hybrid

About The Position

We're seeking an experienced Technical Writer to join our growing Technical Writing team, part of our broader knowledge development strategy. Your primary role will be to create clear, comprehensive documentation that helps enterprise customers, developers, and end users understand, implement, and use our identity verification solutions. Beyond this, you will have the opportunity to (re)define a knowledge delivery strategy that leverages product surfaces and AI tooling. You will work closely with engineering, product, and customer success teams to translate complex technical concepts into accessible and effective user-focused content

Requirements

5+ years of professional technical writing experience, preferably in software, SaaS, or developer-focused products
Proven expertise with MadCap Flare for authoring, managing, and publishing technical content
Strong experience with GitHub for version control
Familiarity with tools like Notion or Jira and Confluence for knowledge management, project tracking, and team collaboration
Exceptional writing and editing skills that allow you to produce clear, concise technical documentation
Experience working in agile development environments and adapting to fast-paced product cycles
Strong technical aptitude with the ability to quickly learn new technologies and understand complex systems
Excellent communication and collaboration skills for working effectively with technical and non-technical stakeholders
Experience working effectively with multi-national peers across different time zones
Fluency in written English and Spanish to reach our large customer base
Professional fluency in written Spanish is required for one of the openings

Nice To Haves

Knowledge of HTML, CSS, and Markdown
Understanding of API documentation and developer documentation best practices
Experience documenting identity verification, biometrics, or security/authentication technologies
Familiarity with additional documentation tools (e.g., Swagger/OpenAPI, ReadMe, Confluence)
Experience creating video tutorials, interactive demos, or other multimedia content
Ability to utilize AI tools to increase personal and team efficiency

Responsibilities

Develop and maintain technical documentation including release notes, user documentation, integration guides, API references, and SDK documentation
Collaborate with cross-functional teams to gather information from engineers, product managers, and subject matter experts
Manage documentation projects from conception through publication, meeting deadlines and balancing multiple priorities
Review and edit content created by team members and stakeholders
Follow documentation standards and best practices to ensure consistency, accuracy, and quality across all content
Contribute to continuous improvement of documentation standards, processes, tools (including AI tools), and workflows alongside other technical writing team members
Design and implement documentation architecture that scales with our product offerings and existing documentation set