Technical Writer

OnePlan Solutions • San Marcos, CA

9h • Remote

About The Position

At OnePlan, we specialize in creating AI-enabled solutions that make strategic portfolio, financial, resource, and work management seamless. We help businesses bridge the gap between strategy and execution by offering solutions that boost business agility, streamline project management, and optimize resources.
What Makes us Unique?
What truly makes OnePlan stand out is our commitment to delivering powerful solutions and fostering a culture of collaboration. We combine robust analytics with a platform that integrates seamlessly into the tools businesses already know and trust. Our high-trust, team-focused environment allows us to innovate quickly and deliver solutions that drive meaningful results for our clients. We're passionate about exceeding expectations, working together to empower organizations to succeed in a rapidly changing business landscape.

We’re looking for a Technical Writer to help shape how both customers and internal teams understand and use the OnePlan platform. Reporting to the Director of Education & Training, you will partner closely with the Education & Training, Product, Engineering, Support, and Product Marketing teams to translate complex features into clear documentation, in-app guidance, and learning content that supports real-day-to-day work.

You’ll own documentation from start to finish and contribute to videos, demos, and other digital learning management system tools as the product evolves. This role is a good fit for someone who enjoys getting deep into technical products, working cross-functionally, and turning complexity into content that helps facilitate learning.

Requirements

• 1-3 years of experience writing technical documentation. Experience in a SaaS environment is a strong plus.
• Strong written and verbal communication skills, with experience creating content across multiple formats and channels.
• Comfortable working cross-functionally with Product, Engineering, Support, and other teams to explain how a product works at a practical level.
• Experience owning documentation end-to-end, from gathering inputs through publishing and ongoing updates.
• Strong attention to detail, with the ability to manage multiple priorities in a fast-paced, evolving environment.
• A collaborative, can-do mindset and willingness to jump in and take on new challenges.
• Working knowledge of the software development lifecycle and how documentation fits into it.
• A university degree in Technical Writing, Technical Communication, Software Engineering, Computer Science, or related field, or equivalent professional experience.

Nice To Haves

• Familiarity with project‑tracking tools (e.g., Azure DevOps), content‑management and collaboration platforms (e.g., SharePoint, Microsoft 365), basic web technologies (HTML/CSS), analytics applications, and lightweight video‑editing tools such as Veed is preferred.

Responsibilities

• Become a subject matter expert in the OnePlan platform, with a strong understanding of how different tools are used across real workflows.
• Partner with Product Managers, Product Marketing, Engineers, Product Support, and Education & Training Team to create and maintain high-quality documentation, including user guides, integration and API documentation, and in-app content such as tooltips and onboarding prompts.
• Create and maintain learning resources that go beyond written documentation, including videos, demos, guided tours, and other interactive education formats.
• Manage and maintain the internal documentation ticketing system, addressing requests and issues from both customers and internal teams.
• Take complex concepts and explain them in clear, engaging ways that make sense to a wide range of users.
• Gather and incorporate feedback to continuously improve documentation clarity and usability.
• Act as an editor and reviewer to ensure documentation is consistent, accurate, and aligned across OnePlan.
• Track usage and feedback on training materials to help prioritize future documentation and learning initiatives.

Benefits

• We offer comprehensive health, dental, and vision benefits, with additional insurance options.
• Employer RRSP and 401K matching programs.
• A fun, collaborative, and diverse environment with regular health and team challenges to keep things light and enjoyable!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level