Technical Writer

TMT Insights•Los Angeles, CA

3d•Remote

About The Position

The Technical Writer will be responsible for developing and maintaining high-quality internal and external documentation from requirements through creation to software development and delivery. Working closely with engineering, product, and other stakeholders, you will proactively gather information about our systems and processes, then translate it into clear written and visual documentation that explains platform functionality, workflows, and best practices.

Requirements

5+ years of technical writing experience with complex apps for both technical and non-technical audience
Experience writing use cases, requirements specifications, user flows, and technical documentation
Experience gathering requirements from stakeholders and translating them into clear, structured documentation and technical specifications
Strong ability to learn complex systems quickly and independently identify gaps in existing documentation
Experience testing alpha/beta features to document functionality and provide user-focused product feedback
Proficiency with modern documentation tools and platforms used to manage and version documentation across multiple applications
Excellent writing and grammar skills, with experience following established style guides
Strong collaboration skills with experience working across cross-functional teams including product, design, and engineering

Nice To Haves

Familiarity with REST APIs and software systems built with JavaScript or Python is a plus.
Familiarity with cloud platforms such as AWS, GCP, or Azure is a plus
Experience using tools such as Jira, Confluence, Lucid, Figma, Swagger, and HackMD is a plus.

Responsibilities

Produce and maintain technical specifications and documentation for evolving content workflows and internally developed tools, supporting both technical and business audiences, including REST API reference documentation and end-user product guides
Establish processes and standards for documentation generation, organization, versioning, and ongoing maintenance.
Enhance developer documentation by creating and maintaining relevant code samples and technical examples.
Partner closely with engineering and product teams to ensure documentation accurately reflects system functionality and remains current throughout the software development lifecycle.
Lead documentation discovery by interviewing engineers, product managers, and stakeholders to extract technical knowledge that is not yet documented.
Manage and prioritize documentation needs across multiple projects and client engagements.
Organize and maintain internal documentation in Confluence, ensuring information is clearly documented, easy to find, and accessible across teams.
Develop and maintain standardized quarterly update decks, status reports, and roadmap templates to support product teams in tracking and communicating key information.