Technical Writer
About The Position
As a Technical Writer within Technical Operations, you will transform complex operational and technical workflows into clear, structured, and scalable documentation across Service Delivery, Service Operations, Data Center Operations, and Project Management. This role is embedded within the operational organization — not marketing. Your work directly impacts execution quality, onboarding speed, audit readiness, and cross-functional alignment. You will partner with engineers, project managers, data center teams, and service delivery leaders to codify processes, eliminate ambiguity, and strengthen operational maturity. If you believe clarity is leverage, this role is for you.
Requirements
- Have experience documenting technical or operational processes in infrastructure, managed services, hosting, cloud, or data center environments
- Naturally organize complexity into structured, logical frameworks
- Ask strong follow-up questions and challenge ambiguity
- Are comfortable working directly with engineers, operators, and project managers
- Care deeply about precision, accuracy, and usability
- Balance independence with strong cross-functional collaboration
- View documentation not as paperwork, but as operational enablement
Nice To Haves
- Experience in regulated or compliance-driven environments
- Familiarity with ITIL, change management, or incident management frameworks
- Exposure to data center operations or infrastructure lifecycle processes
- Experience building documentation governance standards from the ground up
- Prior work in enterprise hosting, managed services, or cloud environments
Responsibilities
- Develop and maintain SOPs, runbooks, workflow documentation, and process maps across Technical Operations
- Partner with subject matter experts to translate complex technical procedures into clear, usable documentation
- Document onboarding workflows, change management processes, escalation paths, and client delivery lifecycles
- Support documentation for data center processes including installations, hardware lifecycle workflows, maintenance procedures, and operational controls
- Standardize project documentation templates and governance artifacts in partnership with Project Management
- Audit existing documentation for accuracy, consistency, and usability
- Identify documentation gaps and proactively recommend improvements
- Maintain structure, version control, and governance within Confluence (or equivalent knowledge management systems)
Benefits
- Flexible Time Off (yes, really)
- Health, Dental, and Vision Insurance — with HSA/HRA options
- 401(k) with 4% employer match
- Life Insurance and Long-Term Disability coverage
- Free employee colocation and cloud account
- A fun, casual work environment where you can be yourself
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
