Technical Writer

CACI International•National Harbor, MD

24d•Hybrid

About The Position

CACI’s Technical Writer is responsible for developing and updating documentation for both project and operational activities, including Management Plans, process workflows, training presentations, process assets, Standard Operating Procedures, Job Aids and Work Instructions. You will conduct documentation reviews and audits to verify quality and compliance with DHS specifications, standards, and constraints. You will assist in monitoring performance metrics to evaluate the effectiveness and efficiency of the documentation. Location: National Harbor, MD (hybrid – 3 days a week on site) The candidate will work as the Technical Writer on a large IT program supporting a federal government client. Support service delivery excellence functions of a large federal government IT services contract. Support program startup activities by coordinating startup planning and preparing contractual deliverables to support contract startup and kickoff readiness. Create, structure, publish, and manage documentation to ensure clarity and accuracy. Maintain document repositories, ensuring content is well-organized, current, and easily accessible. Collaborate with stakeholders to define documentation requirements and gather relevant content Conduct regular documentation reviews and audits to verify quality and compliance. Implement quality control activities, including peer reviews and editing, to ensure the accuracy and adequacy of documentation. Develop and maintain documentation templates and standards. Support the sharing of knowledge through various channels.

Requirements

Bachelor's degree and at least 3 years of related experience.
Ability to obtain a DHS EOD Eligible
Possess strong writing skills, with the ability to create clear, concise, and engaging documentation.
Possess strong problem-solving, structured thinking, and the ability to transform data into well-organized content
Ability to gather, synthesize, and analyze information from various sources to develop comprehensive documentation.
Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, Visio, SharePoint and Adobe Acrobat Pro.
Ability to work effectively both independently and as part of a team.
Ability to communicate clearly and professionally with stakeholders at all levels.
Keen eye for detail.
Ability to prioritize tasks and projects to meet deadlines; capable of handling multiple requests simultaneously.
Ability to quickly learn and understand complex topics.

Nice To Haves

Active DoD clearance
Understanding of IT Service Management principles

Responsibilities

developing and updating documentation for both project and operational activities, including Management Plans, process workflows, training presentations, process assets, Standard Operating Procedures, Job Aids and Work Instructions
conducting documentation reviews and audits to verify quality and compliance with DHS specifications, standards, and constraints
assisting in monitoring performance metrics to evaluate the effectiveness and efficiency of the documentation
supporting service delivery excellence functions of a large federal government IT services contract
supporting program startup activities by coordinating startup planning and preparing contractual deliverables to support contract startup and kickoff readiness
creating, structuring, publishing, and managing documentation to ensure clarity and accuracy
maintaining document repositories, ensuring content is well-organized, current, and easily accessible
collaborating with stakeholders to define documentation requirements and gather relevant content
implementing quality control activities, including peer reviews and editing, to ensure the accuracy and adequacy of documentation
developing and maintaining documentation templates and standards
supporting the sharing of knowledge through various channels