Technical Writer

Semperis • Phoenix, AZ

7d • Hybrid

About The Position

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.
Position Summary:
Technical Writers here at Semperis are primarily responsible for researching and writing the original content for technical product documentation that explains complex computer software solutions. Our writers are self-motivated, willing to take on new challenges, and adaptive to a fast-paced, rapid development environment where advanced communication skills and positive team collaboration are essential.

Requirements

• 5+ years of technical writing experience documenting software applications.
• Excellent writing and editing skills; strong organization skills.
• Has an inquiring mind with meticulous attention to detail.
• Ability to comprehend and explain complex content.
• Ability to formulate questions that focus on documentation omissions, inconsistencies, and inadequacies.
• Ability to juggle multiple tasks, tight deadlines, and surprises with ease.
• Ability to use creativity in the preparation of documents while remaining compliant with company standards.
• Demonstrates strong computer skills, online documentation publishing, and desktop publishing tools.
• Experience using source control systems.
• Ability to work independently with limited supervision.
• Excellent oral communication skills, good presentation skills, and good conflict-resolution skills.
• Ability to work with and communicate effectively with a team of developers and SMEs located around the world.
• Experience writing content for rapid deployment (SaaS releases).
• Experience using MadCap Flare.

Nice To Haves

• Undergraduate degree or equivalent experience with an emphasis in English, Technical Communication, or Information Management.
• Experience with topic-based authoring.
• Experience with source control systems, such as Git.
• Experience documenting multiple products simultaneously.
• Experience writing cybersecurity software documentation.
• Knowledge of accessibility requirements.
• Knowledge of agile software development methodologies.

Responsibilities

• Write, review, and maintain technical product documentation.
• Interview developers and subject matter experts to become familiar with product technology and collect information for documentation purposes.
• Develop and maintain a strong understanding of products and customer usage.
• Ensure usability of documentation by verifying a document’s content against the actual product.
• Adhere to technical documentation standards.
• Identify contradictions, technical omissions, and inaccuracies in documentation.
• Conduct technical reviews of documentation to ensure consistent quality of the documentation set.
• Contribute to setting standards and development procedures for technical product documentation.
• Collaborate with peers to improve documentation development process to increase efficiency and quality of product documentation.
• Review, edit, and proofread materials.
• Comfortable proactively seeking information from development teams.

Benefits

• You’ll be part of a global team on the front lines of cybersecurity innovation.
• At Semperis, we celebrate curiosity, integrity, and people who take initiative.
• If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level