Technical Writer

Knights of Columbus-posted about 1 year ago
Full-time • Mid Level
New Haven, CT
Amusement, Gambling, and Recreation Industries
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The Technical Writer is responsible for creating and managing both technical and non-technical documentation, particularly focusing on IT policies. This role requires collaboration with various stakeholders within the IT Services organization to produce clear, user-friendly documentation that adheres to established standards and guidelines.

  • Develop and maintain style guides, templates, and documentation standards to ensure consistency across all published materials.
  • Create and maintain high-quality technical and non-technical documentation ensuring adherence to standard authoring guidelines.
  • Design, structure, and organize content in a logical order to convey knowledge concepts in a clear, concise, and user-friendly format for target audience.
  • Use strong critical thinking skills to help identify solutions and clarify issues during the technical writing process until content is simplified for target audience.
  • Leverage organizational knowledge by professionally communicating with content owners (SMEs) using various media, conducting information-sharing sessions to transfer and document knowledge into a reusable format.
  • Ensure knowledge documentation assignments and projects completed within agreed upon scope and timeline, supporting governance activities as needed to obtain review and approval.
  • Track knowledge tasks and activity for input into regular progress reports.
  • Strong writing, proofreading, and editing skills in technical documentation with attention to detail.
  • At least five years of experience in creating and managing technical documentation for software applications.
  • Broad experience with all technologies typically supported by an IT department including the full System Development Life Cycle (SDLC) with knowledge of Agile and/or Waterfall methodologies, Infrastructure, Data, Cybersecurity, and Security.
  • Experience with various knowledge documentation tools and platforms.
  • Proficiency with knowledge repositories, content management systems (CMS), and version control systems.
  • Exceptional communication and collaboration skills, with a high degree of communication and responsiveness.
  • Must be able to multitask, collaborate and work independently.
  • Excellent organizational and time management skills.
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