Technical Writer

Knights of Columbus • New Haven, CT

430d

About The Position

The Technical Writer is responsible for creating and managing both technical and non-technical documentation, particularly focusing on IT policies. This role requires collaboration with various stakeholders within the IT Services organization to produce clear, user-friendly documentation that adheres to established standards and guidelines.

Requirements

• Strong writing, proofreading, and editing skills in technical documentation with attention to detail.
• At least five years of experience in creating and managing technical documentation for software applications.
• Broad experience with all technologies typically supported by an IT department including the full System Development Life Cycle (SDLC) with knowledge of Agile and/or Waterfall methodologies, Infrastructure, Data, Cybersecurity, and Security.
• Experience with various knowledge documentation tools and platforms.
• Proficiency with knowledge repositories, content management systems (CMS), and version control systems.
• Exceptional communication and collaboration skills, with a high degree of communication and responsiveness.
• Must be able to multitask, collaborate and work independently.
• Excellent organizational and time management skills.

Responsibilities

• Develop and maintain style guides, templates, and documentation standards to ensure consistency across all published materials.
• Create and maintain high-quality technical and non-technical documentation ensuring adherence to standard authoring guidelines.
• Design, structure, and organize content in a logical order to convey knowledge concepts in a clear, concise, and user-friendly format for target audience.
• Use strong critical thinking skills to help identify solutions and clarify issues during the technical writing process until content is simplified for target audience.
• Leverage organizational knowledge by professionally communicating with content owners (SMEs) using various media, conducting information-sharing sessions to transfer and document knowledge into a reusable format.
• Ensure knowledge documentation assignments and projects completed within agreed upon scope and timeline, supporting governance activities as needed to obtain review and approval.
• Track knowledge tasks and activity for input into regular progress reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Bachelor's degree