Technical Writer (Knowledge Management)

Randstad-posted about 1 year ago
$74,048 - $84,448/Yr
Full-time • Mid Level
Minneapolis, MN
Administrative and Support Services
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We are seeking a Technical Writer to join a specialized knowledge management project focused on documenting critical application knowledge from subject matter experts (SMEs) who are nearing retirement. The role aims to capture and structure technical information clearly and accessibly for the creation of a Searchable Logic Library.

  • Work closely with Business Analysts and Data Analysts in small teams to extract technical and functional information from subject matter experts (SMEs) within the organization.
  • Develop and maintain detailed documentation of applications, systems, processes, and functional layers for a variety of mainframe and non-mainframe applications, with a focus on Hogan systems.
  • Organize and structure content in a repository to ensure easy access and searchability for future use.
  • Collaborate with SMEs to ensure the accuracy and completeness of all technical documentation, adhering to defined methodologies (Define, Collect, Organize, Validate/Iterate).
  • Create technical documentation that clearly explains processes, without needing to capture end-to-end data flows or attribute-level details.
  • Ensure all documentation meets the client's technical and formatting standards.
  • Review and update documentation throughout the project to reflect changes or corrections as required.
  • Proven experience (3+ years) as a Technical Writer, preferably in IT or financial services sectors.
  • Technical understanding of mainframe applications, specifically Hogan systems, is a significant advantage.
  • Ability to explain complex technical processes and systems in clear, user-friendly language.
  • Organizational and writing skills, with a proven track record of producing accurate and accessible technical documentation.
  • Experience with metadata creation and management.
  • Familiarity with technical documentation tools and content management systems.
  • Ability to work collaboratively in a cross-functional team environment.
  • Experience in large-scale knowledge management initiatives is a plus.
  • Experience working in large enterprises, preferably in financial services or banking.
  • Prior exposure to application-level documentation, focusing on product, functional, non-functional, infrastructure, and platform support layers.
  • Health insurance
  • Incentive and recognition program
  • 401K contribution
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