Technical Writer Intern

PRIMEWAY FEDERAL CREDIT UNION-posted 3 months ago

Intern

51-100 employees

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The Technical Writer Intern will support the Organizational Development team by contributing to high-impact projects that enhance internal communications, training programs, and strategic initiatives. This role involves working directly with the Vice President of Organizational Development and collaborating with cross-functional teams to produce precise, engaging, and user-friendly documentation. Specific tasks include creating and refining internal documentation, developing training materials, and making process guides.

Collaborate with cross-functional teams to create and refine internal documentation, training materials, and process guides.
Write and edit various materials, including user manuals, installation guides, API documentation, technical specifications, and online help content.
Translate complex procedures and concepts into clear, concise, and engaging content for diverse internal audiences.
Assist in developing onboarding materials, leadership development content, and employee resources.
Analyze existing documentation and test products to ensure the accuracy and completeness of content.
Incorporate diagrams, screenshots, and other graphics to improve user comprehension.
Handle version control, track revisions, and contribute to developing and maintaining documentation standards and style guide.

Exceptional written and verbal communication skills.
Creative thinking and problem-solving skills.
Strong attention to detail and organizational abilities.
Ability to simplify technical or procedural information for non-technical audiences.
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and SharePoint.
Ability to work independently and collaboratively in a fast-paced environment.
Analytical mindset with ability to interpret data and drive continuous improvement.
Minimum of 1–2 years of experience in technical writing, instructional design, communications, or a related field.
Experience working in operations, organizational development, or process improvement environments is highly preferred.
Demonstrated ability to manage multiple projects and meet deadlines.
Familiarity with knowledge management systems and Microsoft Office 365 is an advantage.

Familiarity with visual communication tools (e.g., Infographics, Canva, Visio).

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