Technical Writer II

Ridgeline•San Ramon, CA

56d•$110,000 - $130,000•Hybrid

About The Position

Are you a technical writer with a strong eye for detail and a passion for creating clear, user-focused documentation for customers? Do you enjoy collaborating with subject matter experts and cross-functional teams to make complex concepts easy to understand? Do you take pride in writing high-quality product content that helps users succeed? If so, our Technical Writer role is a great fit for you. At Ridgeline, we are committed to providing best-in-class product documentation and technical content experiences for our customers to help them make their way from being new users to product mastery and beyond. As a technical writer, you will play a critical role in ensuring that our content is accurate, engaging, and effective. You will work closely with other writers, as well as product and engineering teams, to understand the latest updates and features. And you will use your writing and editing skills to create clear and concise content that helps our customers get the most out of our products. You will report to the Director of Technical Documentation and Content Experience and work closely with the rest of the product documentation team. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions-not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If the Ridgeline Way excites you, we'd love to meet you.

Requirements

3-5 years of experience as a technical writer with a focus on software product documentation and content design, preferably in SaaS or enterprise software environments. Experience on a software product documentation or content design team preferred.
Proven ability to write clear, concise, and user-oriented documentation for technical and non-technical audiences.
Experience in writing end-user facing content and UI text for business or consumer applications.
Proven experience with topic-based authoring, DITA, and XML-structured authoring.
Hands-on experience with CCMS platforms and XML-based authoring systems. Experience in migrating legacy content into a structured authoring environment is a plus.
Knowledge of AI systems and experience incorporating AI into content management and delivery workflows is a plus.
Knowledge of Google Workspace, Git/GitHub, Confluence, Zendesk, and other documentation tools and content management systems.
Familiarity with accessibility and localization standards and practices.
Strong organizational skills and the ability to manage multiple projects simultaneously.

Nice To Haves

Experience in the Fintech industry. Experience with successful software startups.
Familiarity with programming concepts, or developer-facing documentation. Ability to understand and review basic code examples.
Practical experience with API documentation tools (Swagger, Postman, Insomnia) and an understanding of REST APIs.
Practical knowledge of various Agile and Continuous Delivery practices and disciplines.
Basic proficiency in front-end web development languages (HTML, CSS, JavaScript).

Responsibilities

Create clear, accurate, and user-focused product documentation and other technical content including user guides, release notes, API reference, UI text, error messages, and in-app guidance for Ridgeline customers.
Collaborate with product and engineering teams to understand the latest product development and document new features for your assigned areas. Improve existing documentation.
Create content using structured authoring, topic-based writing, and other industry-standard paradigms to ensure consistency and reuse across documentation.
Follow the style guides, content standards and documentation processes, and contribute to refining them over time.
Collaborate with the documentation team to deliver content aligned with internal models and tools. Support documentation priorities for your assigned areas.

Benefits

As an employee at Ridgeline, you'll have many opportunities for advancement in your career and can make a true impact on the product.
In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement.
We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued, and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans.

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