Technical Writer II

HUMAN TOUCH LLC•Mclean, VA

9d•$65,000 - $75,000•Onsite

About The Position

We’re seeking a detail-oriented and purpose-driven Technical Writer to serve as a cornerstone of our knowledge management efforts, transforming complex technical information into clear, reliable documentation that empowers our service desk and IT teams to perform at their best The Technical Writer creates, edits, and maintains clear, concise, and accurate documentation that supports IT systems, software, and service desk operations. Working closely with management, technical teams, and subject matter experts, this role ensures that system and process information is clearly communicated and easy to use for both internal staff and client stakeholders. The Technical Writer plays a key role in knowledge management by keeping standard operating procedures, system documentation, and other knowledge materials current, compliant, and aligned with government and program standards.

Requirements

Minimum of three (3) years of professional experience in technical writing, documentation, or communications within an IT, service desk, or technical operations environment
Bachelor’s degree in English, Communications, Computer Science, or a related field, or equivalent experience
Proficiency in Microsoft Office 365 (Word, PowerPoint, Excel, Teams) and Adobe Acrobat for document creation, editing, and accessibility formatting
Experience using documentation or knowledge management platforms such as SharePoint or ServiceNow
Strong grammar, editing, and formatting skills with a focus on plain language and consistency
Understanding of accessibility and compliance requirements, including Section 508 standards
Excellent organizational and time management skills with the ability to manage multiple documentation deliverables and meet deadlines
Ability to quickly learn new technologies, tools, and organizational processes

Nice To Haves

Experience with government contracting or compliance-driven documentation
Familiarity with Agile or Scrum development environments
Experience with Microsoft Power Platform tools (Power BI, Power Automate) to support reporting or workflow improvements
Familiarity with knowledge management or process improvement initiatives
Experience with visual documentation tools such as Microsoft Visio or similar diagramming software
ITIL certification

Responsibilities

Develop, update, and maintain clear and accurate documentation including SOPs, user guides, templates, FAQs, and knowledge base articles
Ensure all documentation adheres to plain language principles, organizational style standards, and Section 508 accessibility requirements
Collaborate with management, technical teams, and subject matter experts to gather, validate, and translate complex information into user-friendly content
Create clear, accurate AS-IS process documentation and workflow diagrams to support understanding of current operational practices
Assist in developing TO-BE process documentation and simplified workflow diagrams to support process improvement initiatives
Establish and maintain templates, formatting standards, and contribute to the development of best practices to promote consistency across documentation deliverables
Maintain document version control, track updates, and ensure timely publication or submission of all deliverables in alignment with project deadlines
Support knowledge management initiatives by organizing, cataloging, and updating documentation repositories to ensure content is current, searchable, and easily accessible
Record and summarize meeting minutes, capturing key decisions, action items, and updates related to documentation and process improvement activities
Edit and review technical content to ensure clarity, accuracy, and compliance with organizational and contractual standards
Assist with preparation of reports, proposals, and other project documentation as needed to support PMO or service delivery requirements
Other duties as assigned