Technical Writer I

About the position

The Technical Writer I will work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company's software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics.

Responsibilities

• Build a deep understanding of the Jamf products and their role in making customers successful
• Build a working understanding of all documentation sets, including their purpose, target audience, and overall content
• Build a working understanding of processes and procedures used throughout Engineering and Agile delivery teams
• Work as part of a cross-functional, Agile delivery team to learn and research new features and develop and deliver complete, technically accurate content that meets users' needs
• Work in conjunction with peer writers and an information architect to ensure content is usable, findable, and consistent with Jamf style guidelines
• Learn and use multiple content management systems and solutions to format, compile, and publish content
• Use Jira to capture and track work
• Use Confluence to record research findings and other applicable information
• Collaborate with technical writers on other Agile delivery teams to improve processes and practices related to Agile technical writing
• Onboard, educate, and mentor new technical writers as needed
• Continuously grow technical communication skills and knowledge of the company

Requirements

• Minimum of 1 years of experience as a technical writer or communicator in the software industry (Required)
• Ability to communicate effectively with all levels of the organization; colocated or working remotely (Required)
• Business level proficiency in English (Required)
• High School Diploma or GED (Required)

Nice-to-haves

• General experience with macOS and iOS platforms (Preferred)
• General experience in an Agile environment (Preferred)
• Working knowledge of DITA XML, and topic-based writing (Preferred)
• Experience with information technology, cloud or network security is a plus
• 4 year / Bachelor's Degree in Technical or Scientific Writing, English, or Technical Communications (Preferred)
• A combination of relevant experience and education may be considered

Benefits

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
• Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
• 90% employee retention rate
• Volunteer time off allows employees to support and give back to our communities
• Encouragement to simply be you and value different perspectives