Technical Writer - Emerging Talent Intern (July 2026-December 2026)

ServiceNow•Santa Clara, CA

3h•$28 - $35•Remote

About The Position

We are the Experience Team (EX)! We are made up of Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers. We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products. Learn more about our team here - https://www.linkedin.com/company/servicenow/life/userexperience/ As an Emerging Talent Intern, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team. What you get to do: Creating product documentation for end users and system administrators Learning to author in a variety of environments, primarily DITA/XML Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product Working closely with development teams in an Agile environment Conducting peer reviews of documentation Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video) Program Details: 6-month program: Start Date: July 6, 2026 End Date: December 11, 2026 Full time 40 hrs/week Benefits – health benefits, 401k, etc. Hourly competitive pay, based on experience Location: Open to all locations in the United States (Remote and onsite) Relocation stipend offered, if applicable

Requirements

Actively enrolled university students, or recent university graduates are not eligible. Internships and new college graduate roles are posted on our careers page, if available
Seeking career changers and/or emerging talent: We are looking for aspiring talent that has passion for Technical Writing with minimal relevant job experience, and who is eager to learn!
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply
Ability to commit full-time during program dates
Position is not eligible for employment-based sponsorship
Have the ability to understand and learn technical products and concepts
Passionate about creating content
Have the ability to obtain information through research, interviews, and experimentation
Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views
Ability to provide writing samples demonstrating your ability to research, analyze, and apply critical thinking to a subject, sample web pages or other multimedia communications project

Nice To Haves

Experience working in markup languages such as DITA, HTML, XML, or SGML, is a plus

Responsibilities

Creating product documentation for end users and system administrators
Learning to author in a variety of environments, primarily DITA/XML
Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product
Working closely with development teams in an Agile environment
Conducting peer reviews of documentation
Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)