Technical Writer, Developer Documentation

Maxio • Atlanta, GA

326d

About The Position

Maxio is a leading SaaS company revolutionizing how subscription businesses manage their financial operations. Our platform simplifies billing, revenue recognition, and financial reporting, empowering businesses to scale efficiently in an increasingly complex landscape. We are looking for a Technical Writer, Developer Documentation to take ownership of our public developer-facing content, including API documentation, integration guides, and technical articles. This role requires both technical writing expertise and a deep understanding of the developer experience to ensure our documentation is clear, comprehensive, and developer-friendly. You will collaborate closely with engineering, product management, and developer experience teams to create resources that enable customers to successfully integrate with Maxio via APIs, webhooks, and automation frameworks. Ideal candidates will have a technical background and experience working with APIs, SDKs, and programming languages like Ruby and Python.

Requirements

• 3+ years of experience in technical writing, developer documentation, or API documentation or other technical application of the skills listed below.
• Strong understanding of REST APIs, webhooks, authentication protocols (OAuth, API keys), and developer tools.
• Familiarity with programming languages such as Ruby and Python to create meaningful code examples.
• Experience using documentation tools and platforms (e.g., Swagger, Postman, ReadMe, Markdown, GitHub).
• Ability to translate complex technical concepts into clear, developer-friendly documentation.
• Strong collaboration skills, working effectively with engineering, product, and customer success teams.
• Excellent written and verbal communication skills, with a keen eye for technical accuracy and clarity.

Nice To Haves

• Experience working in B2B SaaS or fintech environments.
• Prior experience in developer advocacy, API design, or product management.
• Familiarity with GraphQL, WebSockets, or other modern API technologies.

Responsibilities

• Own and maintain API documentation and related developer resources, ensuring they are accurate, up-to-date, and aligned with industry best practices.
• Create and refine integration guides for Maxio's API, webhooks, and automation capabilities.
• Develop sample code snippets, tutorials, and best practices for developers building on Maxio's platform.
• Manage third-party developer documentation tools to ensure seamless content delivery.
• Write technical articles, deep dives, and troubleshooting guides for developers integrating with Maxio.
• Work closely with product and engineering teams to understand new features and translate them into developer-friendly documentation.
• Collaborate with customer success and support teams to identify common developer pain points and proactively address them through documentation.
• Maintain a consistent voice and structure across all technical content, ensuring clarity and usability.
• Drive feature adoption among developers by creating clear, accessible documentation that simplifies complex technical concepts.
• Advocate for documentation improvements based on user feedback.
• Contribute to API design discussions to ensure clarity and ease of use for external developers.
• Stay up-to-date with industry trends in API documentation, developer experience, and automation best practices.
• Implement continuous feedback loops to enhance documentation quality and usability.

Benefits

• Health, dental, and vision insurance plans.
• Medical and dependent care flexible spending accounts.
• Paid monthly mental healthcare access with Headspace.
• Open PTO - because making time for life is important!
• 13 paid standard holidays each year, including a company-wide Winter Break.
• 401(k) savings plan with company match!
• MacBook laptop.
• Paid parental leave.
• A collaborative, entrepreneurial learning environment with a proven playbook.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level