Technical Writer (Contract)

Profound • New York, NY

115d

About The Position

Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay. We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin). Profound is building the marketing platform for the age of superintelligence. Customers no longer start with search engines. They start with answer engines like ChatGPT, Perplexity, and Claude. Profound helps companies understand how AI describes their brand, how customers ask AI about their category, and how to create content that earns visibility in this new distribution channel. We’re looking for a Contract Technical Writer to establish and build out Profound’s initial documentation hub. This role will set the standard for how customers learn and succeed with our platform — from onboarding to advanced workflows.

Requirements

• 4+ years of experience in technical writing, product documentation, or knowledge base management.
• Strong ability to explain complex product workflows in simple, actionable language.
• Experience launching documentation hubs or scaling them at high-growth startups.
• Familiarity with knowledge base platforms (e.g. GitBook, Mintlify, Docusaurus, ReadMe, Zendesk Guide).
• Sharp editorial judgment and attention to detail.
• Collaborative approach — able to work directly with product and customer-facing teams to gather information.

Nice To Haves

• Experience in SaaS, analytics, or marketing technology a plus.

Responsibilities

• Build Profound’s first customer-facing documentation hub from the ground up.
• Create clear, structured product documentation including core knowledge base articles, onboarding guides, 'how-to' articles, FAQs, and troubleshooting flows.
• Partner with product managers, engineers, and customer success to capture product knowledge and turn it into accessible documentation.
• Develop templates, standards, and style guides for consistent documentation across the company.
• Continuously refine docs based on customer feedback and product changes.
• Establish processes that allow documentation to scale as Profound grows.

What This Job Offers

• Career Level: Entry Level