Technical Training Sr. Analyst - Facets - Evernorth - Remote

The Cigna Group

12h • Remote

About The Position

As a Facets Claim Trainer, you play a critical role in strengthening performance and confidence across our Claims organization. You empower claim advocates with the knowledge, skills, and mindset needed to deliver accurate, efficient, and customer-centered outcomes in a fast-paced and evolving environment. Acting as a trusted change agent, you help translate strategy into practice and elevate both individual and team performance.

Requirements

• High School Diploma or G.E.D.
• 1+ year of hands-on Facets claim processing experience.
• Demonstrated ability to facilitate training in classroom and/or virtual settings.
• Strong knowledge of the Facets claims processing platform and related products.
• Proven analytical skills with the ability to interpret performance metrics and take timely action.
• Strong written and verbal communication skills.
• Consistent achievement of performance metrics in current or prior roles.
• Strong time management and organizational skills, with the ability to manage multiple priorities.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Experience supporting or developing training curriculum or instructional materials.
• Demonstrated success coaching or developing others in a technical or operational environment.
• Ability to identify individual strengths and development opportunities and adapt coaching approaches accordingly.

Responsibilities

• Develop and deliver engaging virtual and in-person training that enables claim advocates to consistently meet or exceed Facets claim processing standards.
• Translate complex technical and product concepts into clear, actionable learning that supports accuracy, efficiency, and customer focus.
• Manage classroom environments to create inclusive, focused, and high-impact learning experiences.
• Monitor training effectiveness using performance metrics and quality results, quickly identifying and addressing gaps that could impact service levels.
• Provide side-by-side coaching and reinforcement to support skill transfer from the classroom to daily work.
• Partner closely with coaches, supervisors, business SMEs, and the Instructional Design team to identify training needs and continuously improve curriculum.
• Contribute to curriculum development by creating and refining materials that support multiple learning styles and evolving business needs.
• Promote continuous improvement by streamlining training processes, reducing rework, and supporting compliance and control requirements.

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For more details on our employee benefits programs, click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED