Technical Training Sr. Analyst - Facets - Evernorth - Remote

Cigna Healthcare

1d • Remote

About The Position

As a Facets Claim Trainer, you play a critical role in strengthening performance and confidence across our Claims organization. You empower claim advocates with the knowledge, skills, and mindset needed to deliver accurate, efficient, and customer-centered outcomes in a fast-paced and evolving environment. Acting as a trusted change agent, you help translate strategy into practice and elevate both individual and team performance. Responsibilities Develop and deliver engaging virtual and in-person training that enables claim advocates to consistently meet or exceed Facets claim processing standards. Translate complex technical and product concepts into clear, actionable learning that supports accuracy, efficiency, and customer focus. Manage classroom environments to create inclusive, focused, and high-impact learning experiences. Monitor training effectiveness using performance metrics and quality results, quickly identifying and addressing gaps that could impact service levels. Provide side-by-side coaching and reinforcement to support skill transfer from the classroom to daily work. Partner closely with coaches, supervisors, business SMEs, and the Instructional Design team to identify training needs and continuously improve curriculum. Contribute to curriculum development by creating and refining materials that support multiple learning styles and evolving business needs. Promote continuous improvement by streamlining training processes, reducing rework, and supporting compliance and control requirements.

Requirements

• High School Diploma or G.E.D.
• 1+ year of hands-on Facets claim processing experience.
• Demonstrated ability to facilitate training in classroom and/or virtual settings.
• Strong knowledge of the Facets claims processing platform and related products.
• Proven analytical skills with the ability to interpret performance metrics and take timely action.
• Strong written and verbal communication skills.
• Consistent achievement of performance metrics in current or prior roles.
• Strong time management and organizational skills, with the ability to manage multiple priorities.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Experience supporting or developing training curriculum or instructional materials.
• Demonstrated success coaching or developing others in a technical or operational environment.
• Ability to identify individual strengths and development opportunities and adapt coaching approaches accordingly.

Responsibilities

• Develop and deliver engaging virtual and in-person training that enables claim advocates to consistently meet or exceed Facets claim processing standards.
• Translate complex technical and product concepts into clear, actionable learning that supports accuracy, efficiency, and customer focus.
• Manage classroom environments to create inclusive, focused, and high-impact learning experiences.
• Monitor training effectiveness using performance metrics and quality results, quickly identifying and addressing gaps that could impact service levels.
• Provide side-by-side coaching and reinforcement to support skill transfer from the classroom to daily work.
• Partner closely with coaches, supervisors, business SMEs, and the Instructional Design team to identify training needs and continuously improve curriculum.
• Contribute to curriculum development by creating and refining materials that support multiple learning styles and evolving business needs.
• Promote continuous improvement by streamlining training processes, reducing rework, and supporting compliance and control requirements.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED