Technical Training Specialist

Threshold Brands•Dallas, TX

24d•Remote

About The Position

We are seeking a highly motivated, detail-oriented Technical Training Specialist to join our Mold Medics team. In this role, you will design, deliver, and continuously improve comprehensive training programs that empower franchise owners and their teams to operate successful businesses aligned with Mold Medics’ brand standards. This is a remote position with occasional travel for hands on training.

Requirements

Experience: Minimum 3–5 years in home services or construction industry, with proven success in technical training or operations.
Technical Knowledge: Strong understanding of mold remediation and air duct cleaning processes, equipment, and safety standards, preferred
Instructional Design: Ability to apply adult learning principles and blended learning methodologies effectively.
Communication: Exceptional verbal and written skills; capable of simplifying complex concepts for diverse audiences.
Organization: Skilled at managing multiple projects, documenting progress, and meeting deadlines.
Technology: Proficient in computer applications, Learning Management Systems (LMS), and industry-specific tools.
Analytical Skills: Ability to research, evaluate, and implement best practices and emerging trends.

Nice To Haves

Certifications: IICRC (Institute of Inspection Cleaning and Restoration Certification) for mold remediation.
Certifications: NADCA (National Air Duct Cleaners Association) certification for air duct cleaning.
Experience with vendor negotiation and sourcing strategies.
Familiarity with OSHA safety standards and compliance requirements.
Prior experience developing training for franchise systems or multi-location businesses.
Strong project management skills and ability to work independently in a remote environment.

Responsibilities

Curriculum Development: Design and maintain engaging training programs, including classroom, virtual, and self-paced learning modules.
Content Creation: Develop facilitator guides, participant materials, presentations, manuals, and online courses aligned with industry best practices and company standards.
Instruction & Facilitation: Deliver virtual and on-site training sessions, including technical skills, operational procedures, and customer service best practices.
Technical Expertise: Train on Mold Remediation and Air Duct Cleaning processes, equipment usage, job site setup, and service completion protocols.
Continuous Improvement: Evaluate training effectiveness, identify gaps, and implement enhancements based on feedback and emerging trends.
Industry Leadership: Stay current on mold remediation and air duct cleaning standards, equipment innovations, and safety practices; recommend improvements for franchise operations.
Vendor Management: Build and maintain relationships with key vendors to ensure timely sourcing of equipment, products, and supplies; evaluate new products for safety, performance, and cost-effectiveness.
Field Support & Coaching: Provide real-time technical guidance and troubleshooting for franchisees and their teams while they are actively working on jobs in the field.
Travel: Conduct hands-on training at our corporate facility in Toledo, OH (1–2 times per month) and follow up visits in varies markets.