Technical Training Specialist

QUALITY DATA SYSTEMS INC • Charlotte, NC

3d • $24 - $28 • Onsite

About The Position

Are you passionate about helping others grow their technical skills and thrive in their roles? We’re looking for a detail-oriented, organized, and engaging trainer who loves breaking down complex concepts into clear, actionable learning experiences. If you have a knack for teaching, strong communication skills, and enjoy creating impactful training programs, this could be the perfect opportunity for you. This is a full-time, in-office position based at our Charlotte HQ. The role requires working onsite five days per week.

Requirements

• Excellent verbal and written communication skills.
• Ability to explain technical concepts simply and effectively.
• Proven ability to teach and engage learners.
• Strong computer proficiency (MS Office: Word, Excel, Outlook).
• Ability to work independently, meet deadlines, and maintain a positive attitude under pressure.
• High school diploma or GED required.

Nice To Haves

• Additional training certifications (preferred).
• Associate degree preferred.

Responsibilities

• Maintain a clean, organized training room and ensure readiness for sessions.
• Assist in designing and lead the delivery of technical training programs.
• Analyze skill gaps and training needs to maintain objectives.
• Develop training materials, including outlines, handouts, exercises, and evaluations.
• Establish processes to monitor training results and collect feedback for improvement.
• Coordinate product-related training, including new feature presentations and demo simulations.
• Ensure all new hires receive foundational technical training on QDS products.
• Organize workshops and classroom-style sessions.
• Measure performance improvements through testing and evaluations.
• Administer level testing for field technicians.
• Assist bench technicians during non-training weeks as needed.
• Manage outside contractors when applicable.
• Provide input on strategic decisions and budget development for training.
• Travel may be required for field training or receiving technical instruction

Benefits

• Competitive salary
• Health, dental, and vision insurance (Employee only dental and vision are free!)
• Generous PTO Time
• Chaplaincy & Employee Care
• Retirement plan with company match
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED