Technical Training Specialist

Tennant Company • Eden Prairie, MN

6d • Onsite

About The Position

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. The primary responsibility of this position is to analyze, design, and execute New Hire Training Programs. This encompasses virtual, online, and in-person technical content. This role will also act as a resource for Tennant’s Service teams supporting in-field training and product launches. In addition, responsibility will include training development and support for Tennant’s Service business partners. This position is based in Eden Prairie, MN headquarters; some work will be done in our Golden Valley Facilities.

Requirements

• 3+ years of experience in a similar or related role in Learning & Education.
• Minimum of 2 years experience in technical service, field service, or training environment to include: Demonstrated experience working directly with employees and with customers.
• Significant learning/training/development experience with a broad set of role types with a focus on Sales and/or Service. Additionally, a deep understanding of the effective training tools for a variety of businesses (corporate, hourly, and high volume roles).
• Knowledge of concepts, principles, and practices related to learning and development, training, and adult education.
• Familiarity with new technological tools and resources that advance creative solutions for training, education, and development.
• Bachelor's degree strongly preferred, or comparable industry experience in a related field required.
• Advanced technical knowledge in the theory and operation of IC engines, AC and DC circuits, and equipment hydraulics.
• Communication: Excellent written, verbal, and non-verbal communication skills.
• Analytical Aptitude: Proven ability to build the metrics necessary to assess the impact and effectiveness of organization and leadership development change initiatives.
• Project Management: Strong project management abilities and enterprise-wide execution.
• Relating to People: Exhibit strong communication and leadership skills or in a highly productive team; collaborate with senior leaders, executive leaders, and operational partners to prioritize and lead Training & Education related business initiatives.
• Thinking and Deciding: Develop scalable learning solution strategies departmental plans and objectives in support of the overall strategic plan; responsible for leadership, staff development, financial management, and strategic planning for areas supervised; influence and support the Organizational Design and Organizational Effectiveness work to support company goals and objectives
• Leading People: Build strong relationships and enhance operational effectiveness through strong partnerships and leading change; strong leadership abilities; self-starter; self-directed; works well with others; ability to quickly adapt to change.
• Achieving: Ensure delivery of business results by meeting or exceeding all agreements and managing costs; set team goals, priorities, organizational structure and plans to ensure processes are delivered; engage with business leaders to understand their needs in supporting customers and employees.
• Managing Work: Maintain compliance with governmental agencies and regulations; practice fiscal responsibility.

Responsibilities

• Partner across the organization to assess the needs of the North America Service team and collaborate to evaluate, develop and institute effective, measurable training and educational programs that help deliver on the mission and goals.
• Design, implement, update and evaluate training programs and events.
• Coordinate, schedule, and conduct business, functional and technical training for new hires and current employees. This will occur in both a classroom, virtually, or on an e-learning platform. Skills needed include IC diagnostics, hydraulics, electrical theory, Component testing, and diagnostics.
• Organize and develop, or obtain, facilitation guides and course materials for Service Training Sessions.
• Produce and develop training materials for internal Learning and Development Service Programs.
• Facilitate individually or with peers, a best in class New Hire Training program with a balance of online, virtual, and hands-on training.
• Periodically, be part of training effectiveness evaluations, using and developing metrics to support training effectiveness.
• Act as support fielding questions and issues related to the Service business and/or product systems.
• Design and support relevant technical documentation as required.
• Assists with Identification and travels with selected field service personnel to understand their needs, determine best practices, and recommend training solutions (~15% Travel).
• Support Service Managers and Team Leads with guidance, training, and content to improve their service teams' performance.

Benefits

• A comprehensive benefits package including health insurance, 401(k), profit sharing, disability, life insurance, paid time off, and voluntary benefits!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees