Technical Training Specialist
About The Position
We are seeking an enthusiastic and knowledgeable Technical Device Service Trainer to join our team. In this role, you will develop expertise in servicing a specialized medical device and deliver engaging, effective training to internal employees, authorized customers, and repair centers on repair procedures and device maintenance. The primary focus is on training and instruction, with proficiency in technical writing as an additional desirable skill to support the development of clear training materials. The ideal candidate will have strong experience in instructional design, training delivery (both in-person and online), significant knowledge of electro-mechanical devices, and a passion for educating others on technical subjects. Familiarity with medical devices and repair processes is a plus.
Requirements
- Proven experience in designing and delivering technical training programs.
- Ability to simplify complex concepts for diverse learners.
- Experience in creating technical documentation.
- Familiarity with medical devices and repair procedures.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite, Adobe Acrobat, and other documentation tools.
- Ability to manage multiple projects and priorities.
Nice To Haves
- Experience with Learning Management Systems (LMS) or online training platforms is a plus.
- Familiarity with ISO13485 standards.
- Experience working with electromechanical devices.
- Attention to detail and customer service orientation.
Responsibilities
- Develop expertise in servicing a specialized medical device.
- Deliver effective training to internal employees, authorized customers, and repair centers on repair procedures and device maintenance.
- Design and deliver technical training programs for classroom and online settings.
- Create clear, concise, and accurate technical documentation, including repair manuals and service guides.
- Ensure training materials and documentation are accurate, comprehensive, and aligned with best practices.
- Support internal teams and external repair centers with a proactive, customer-focused approach.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
