Technical Training Specialist

Accela • Birmingham, AL

6h • $65,000 - $75,000 • Remote

About The Position

The Technical Trainer designs, develops, and delivers engaging product and user training focused on the Accela Civic Platform. This role emphasizes the creation of video and eLearning content that helps customers, partners, and internal teams gain the skills needed to implement and manage Accela solutions effectively. The trainer may also conduct live, instructor-led virtual sessions on specific Civic Platform topics to support interactive learning and reinforce key concepts.

Requirements

• BA/BS degree in Education, Instructional Design, Business Administration, or related field.
• 3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment.
• 3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications.
• Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.).
• Strong presentation, communication, and editing skills with attention to instructional clarity and engagement.
• Ability to manage multiple training projects in a fast-paced environment with minimal supervision and ability to navigate ambiguity.
• Collaborative, innovative mindset with strong attention to user experience.
• Availability to deliver live virtual sessions as needed; no regular travel required.

Nice To Haves

• Familiarity with government workflows is a plus.

Responsibilities

• Design and develop engaging technical training materials for Civic Platform products, including video tutorials, eLearning modules, and simulations.
• Deliver live, virtual instructor-led training sessions for select product areas as needed.
• Collaborate with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs.
• Develop supporting education materials such as course guides, scripts, assessments, and hands-on exercises.
• Maintain an in-depth understanding of Accela implementation methodologies, Civic Platform functionality, and internal systems.
• Administer and maintain content within Accela University applications to ensure accuracy, organization, and usability.
• Contribute ideas and best practices to continuously enhance Accela’s training library and learner experience.

Benefits

• Accela’s U.S. team members will receive a generous benefits package consisting of options including medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level