Technical Training Specialist (Process Analyzers)

Thermo Fisher Scientific•Houston, TX

About The Position

As a Prima PRO & SOLA iQ Trainer, you will support customers, field service engineers, and other internal groups by providing detailed training on Thermo Fisher’s process mass spectrometry platforms. Through teaching, practical demonstrations, and clear communication, you will enable users to operate, maintain, and troubleshoot Prima PRO and SOLA iQ systems efficiently—minimizing downtime, increasing efficiency, and boosting customer happiness. In this role, you will receive extensive onboarding and product training to support your continued professional development. You’ll also have opportunities to grow your career across technical training, applications, product management, sales support, and service operations. Thermo Fisher offers a comprehensive benefits package including 401k, health and vision coverage, Employee Stock Purchase Plan, employee assistance programs, and more.

Requirements

Bachelor’s degree or equivalent experience in Chemistry, Chemical Engineering, Instrumentation, Analytical Sciences, or a related technical field. An equivalent combination of education, technical training, military background, or professional experience may be considered.
Experience with analytical instrumentation, process mass spectrometers, gas analysis systems, or similar technologies.
Excellent verbal and written communication skills that support clear and effective training.
Ability to engage diverse audiences and develop strong, positive customer relationships.
Strong technical curiosity paired with the capability to grasp complex analytical ideas and communicate them clearly.
Strong problem-solving and troubleshooting abilities, with attention to detail in diagnostics and instrument operation.
Ability to build structured, user-friendly training materials and technical documentation.
PC literacy including MS Office, Outlook, and experience with learning or CRM systems (e.g., SuccessFactors, Salesforce) is a plus.
Self-motivated, organized, and able to balance multiple training schedules and priorities independently.
Ability to travel domestically and internationally up to 60% per year, depending on business needs.

Nice To Haves

Prior experience in technical training, field service, application support, technical assistance, or engineering is preferred.
Over one year of field service involvement with process mass spectrometers will be an advantage.
Experience with, maintaining, or diagnosing Prima PRO, SOLA iQ, or comparable mass spectrometry systems will be preferred.

Responsibilities

Represent Thermo Fisher Scientific professionally in all customer-facing and internal interactions.
Conduct training sessions in person and online with a passion for the Prima PRO and SOLA iQ solutions, targeting customers, distributors, field service engineers, application specialists, and internal commercial teams.
Facilitate hands-on instrument training covering operations, configuration, calibration, diagnostics, and maintenance procedures.
Instruct users how to interpret analytical data, apply guidelines, and perform troubleshooting.
Serve as an expert on Prima PRO and SOLA iQ technology, supporting FSEs and service colleagues throughout their onboarding and following training.
Develop and continuously improve training materials such as presentations, manuals, quick-start guides, exercises, assessments, and training videos.
Collaborate with R&D, product management, and engineering to incorporate new software features, system updates, and product improvements into training programs.
Collect learner insights, measure training efficiency, and drive continuous improvements that elevate knowledge retention and user performance.
Maintain training schedules, trainee records, certification logs, and documentation in compliance with internal training standards.
Support commercial teams by demonstrating product capabilities and helping address detailed technical questions during customer engagements.
Apply Practical Process Improvement (PPI) concepts to improve training workflows, course development, and improve the effectiveness and efficiency of the training program.
Provide support to multiple departments such as field service, technical support, and new product rollouts when required.