Technical Training Managers #IN1249

Cummins • Columbus, IN

2h

About The Position

Provide global or regional functional excellence leadership and direction for
service training. Define, develop, and implement global and regional service
training strategy and standards. Ensure appropriate resources are deployed
efficiently and effectively to develop the infrastructure necessary for training
delivery. Develop appropriate resource plans to align the function with global,
regional and line-of-business strategic objectives, Value Package Introduction
schedules, and customer service excellence initiatives. Liaise with other
business unit counterparts to leverage strategy, tools and processes to drive a
consistent output to Cummins channel partners and customers. Develop and
maintain key metrics for the functions deliverables. Champion continuous
improvement initiatives with an emphasis of Six Sigma methodology on functional
improvements that reduce cost, complexity, and improve skills development.
Ensure delivery of all service training functional deliverables for new product
introduction. Promote channel readiness through technician skills development to
meet product support requirements. Instruct by delivering training that engages
and adjusts to individual and group needs resulting in knowledge, skills and
abilities that can be applied on the job. Analyze, design, develop, implement,
and evaluate instructional content using Cummins methodologies and technologies
to maximize learning and meet organizational effectiveness. Evaluate success
indicators by using appropriate collection methods and analyzing the results to
validate content effectiveness as compared to the learning objectives.

Responsibilities

• Provide global or regional functional excellence leadership and direction for service training.
• Define, develop, and implement global and regional service training strategy and standards.
• Ensure appropriate resources are deployed efficiently and effectively to develop the infrastructure necessary for training delivery.
• Develop appropriate resource plans to align the function with global, regional and line-of-business strategic objectives, Value Package Introduction schedules, and customer service excellence initiatives.
• Liaise with other business unit counterparts to leverage strategy, tools and processes to drive a consistent output to Cummins channel partners and customers.
• Develop and maintain key metrics for the functions deliverables.
• Champion continuous improvement initiatives with an emphasis of Six Sigma methodology on functional improvements that reduce cost, complexity, and improve skills development.
• Ensure delivery of all service training functional deliverables for new product introduction.
• Promote channel readiness through technician skills development to meet product support requirements.
• Instruct by delivering training that engages and adjusts to individual and group needs resulting in knowledge, skills and abilities that can be applied on the job.
• Analyze, design, develop, implement, and evaluate instructional content using Cummins methodologies and technologies to maximize learning and meet organizational effectiveness.
• Evaluate success indicators by using appropriate collection methods and analyzing the results to validate content effectiveness as compared to the learning objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed