Technical Training Manager

Legrand North America • San Jose, CA

2d • $110,000 - $145,000 • Remote

About The Position

Legrand has an exciting opportunity for a Technical Training Manager to join the Wattstopper Team. This is a remote position. The SR Technical Training Manager is responsible for the maintenance and delivery of training content that supports our lighting control strategy and product initiatives including but not limited to Analog, DLM, Plus, Architectural dimming, i3 and Lighting Integration Solutions. Delivers effective product training modules including energy code, technical specification, vertical market solutions and hands on practicum that result in confidence of the learner and increased sales. Support content creation through technical editorial and context discernment. Build confidence in learner to be able to provide excellent customer experience. Review and adjust training delivery through feedback mechanisms and empathy gathering.

Requirements

• BA Lighting Design or BS engineering or equivalent level of education and experience.
• Minimum 7.5 years of Commercial Lighting, Lighting Controls Sales, Application, and Programming Experience
• Legrand Lighting Control and Channel Experience Required
• Instructional Experience Required
• Public Speaking Training Required
• Requires in-depth knowledge of the full scope of products offered, including functions, features, installation and use. Maintains knowledge of product attributes through the product life cycle.
• Must be able to deliver impactful, engaging, and dynamic presentation and teaching skills.
• Must be able to work independently and be able to effectively handle multiple projects concurrently.
• Requires strong organizational and time management skills, and close attention to detail.
• Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software. Ability to use internet and web based resources efficiently and effectively.
• Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization
• Solution-driven and sales focused
• Solid content-development experience (facilitator-led and on-line)
• Up to 70% travel required

Nice To Haves

• Niagara Certification Preferred

Responsibilities

• Delivery of engaging training to key decision makers in support of Wattstopper’s’ sales growth.
• Coordinate training needs with internal sales leadership and agent partner contacts.
• Create or modify training content to meet the needs of the local market including Energy Code, Common SKUs, and fixture packages.
• Maintain participation in industry organizations to ensure current industry knowledge (EX: T24, IECC, LCA, CEA, Nema)
• Mentor sales team and agent partners to ensure that they have the tools and knowledge-base necessary to conduct successful follow-up activities and manage ongoing communication.
• Continuously evaluate and suggest improvements to support training administration processes.
• Maintain excellent product knowledge from product features and benefits to technical specifications, applications, and configurations.
• Advise and contribute to Product Marketing, Customer Experience, Product Management, Sales, and Service teams to improve revenue.
• Identify and replicate best practices in training design and implementation to ensure continuous improvement and consistency in messaging for maximum learning effectiveness
• Participate in the development and implementation of effective training measurement techniques and create processes by which to report and evaluate training results
• Utilize CX to identify product installation / programming / application / usage issues as well as best practices, Feedback to product development teams, and modify training accordingly.
• Performs other similar and related duties as required.

Benefits

• LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees